Customer Service Administrative Assistant

Ann Hessell

Phone: 760-***-****

Email: ****@**********.***

OBJECTIVE Seeking a customer service/administrative assistant position

within a stable organization where my previous experience and

strong organizational skills and dedication will be an asset.

EMPLOYMENT

2010 - Present Administrative Assistant/Receptionist

PrideStaff & Kelly Services Carlsbad, Ca

. Answer phones and transfer calls for several Pridestaff and

Kelly Services Clients

. Provide administrative support to HR Assistant and several

departments

2006-2009 Administrative Assistant/Front Desk Dudek

Encinitas, CA

. Maintained organization of the front desk/reception area

and copy and supply room area

. Supported Engineers, Hydro-Geologists, CAD and District

Management in daily functions

. Microsoft Office, scan OCE, fax, copy documents and mail

. Managed the master filing system and the library of works,

proposals, workshop documents, plans and drawings

. Assisted in ordering office supplies, flash drives, camera

equipment, downloaded all photos for the engineers

. Responsible for all office equipment and vending machines,

staff allocation and tracking sheets. Organized division

monthly meetings

. Managed all the archiving of important documents in

SharePoint

1998-2005 Administrative Assistant Equity Media

Carlsbad, CA

. Handled multifaceted clerical tasks with strong

organizational skills

. Responsible for a variety of office support and functions

. Provided excellent customer service with courteous and

knowledagble response to information requests

. Acted as a representative providing information to

potential clients at conventions and trade shows

1992-1997 Catalog Sales Consultant/Customer Service Rep.

La Costa Products Carlsbad, CA

. Created and managed a 4,000 member database for catalog

sales and became the #1 Sales Representative in my

department

. Daily and bi-weekly quotas - upselling specials and cold

calling

. Telemarketing/Outbound Sales

. Heavy inbound and outbound phone sales and customer

service calls

1990-1991 International Sales Ortho Organizers Inc.

San Marcos, CA

. Provided support to the International Sales Department

. Processed International orders - created orthodontic

typodonts

. Acted as an International Sales Representative at

orthodontic conventions

. Managed and input lead generation

1985-1990 Receptionist Callaway Golf

Carlsbad, CA

. Assisted Office Manager and Mr. Eli Callaway

. Managed Front Reception Desk

. Answered high-volume phones and transferred calls

. Communicated effectively with multiple departments

EDUCATION

Vista Unified School

Business/Computer Applications - 2009-2010

Mira Costa College, Encinitas, CA

Coursework

Beverly Hills High School, Beverly Hills, CA

Diploma

VOLUNTEER

Del Mar T.V. - Production Assistant

Fill a Belly - Feed Homeless - Cook and Serve

West Coast Tennis Academy - Assist Tennis Pro

San Diego Oceans Foundation - Film

North Coast Calvary Chapel - Clerical

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