Customer Service Sales
Resume:
Sally A. Evans
Frisco, TX 75034
**************@*****.***
Experienced Executive Management Assistant ~ Client Relations Specialist
~ Real Estate Professional
Skills Profile Results-oriented professional with exposure to business
development, marketing, strategic planning, client
relationship management, and customer service
A-Level Executive Management support experience
Highly proficient in many software applications. Including:
All Windows operating systems, Microsoft Word, PowerPoint,
Outlook and Excel. Time keeping, and various reporting and
data processing programs. 75+ WPM
Exceptional leadership abilities concerning team initiatives
Executive support staff management experience
Superior customer service, office etiquette skills,
experience, and training.
Consistently meets and exceeds corporate and customer
satisfaction goals
Work History
Community Manager 6/2010 -
Grand Homes - Dallas, TX Present
Regularly exceeds monthly sales goals
Manages a team throughout the new home
building process from contract signing to
closing
Coordinates all the administrative details of
a busy office
Produced over $5 million in real estate sales
over the last 12 months
Cultivates positive and enduring relationships
with customers which led to referral business
Recognized by company for outstanding sales
and customer service satisfaction 10/2008 -
Responsible for daily sales, marketing and 1/2010
networking reports
Create and deliver presentations to large
groups of real estate professionals
Consistently meets 100% on third party
Customer Satisfaction Surveys
Weekly new customer prospecting and networking
activities
Executive Assistant to Founder/CEO
Focus on the Family - Colorado Springs, CO
Maintain and update calendar for the Founder
Schedule and coordinate meetings, conference
calls, and interviews with media networks,
high profile ministry partners, Congressmen,
Office of the President of the United States
of America, and many other top ranking elected 12/2005 -
Government Officials 05/2007
Arrange air, hotel, and vehicle travel for
founder, travel with founder and coordinate
meetings and events while traveling
Provide detailed personal assistant
responsibilities (i.e. household management
and personal errands)
Responsible for planning and executing annual
trip for Founder (and additional ministry
staff) to Washington D.C to recognize the
National Day of Prayer at the White House and
Capitol Building
Executive Assistant to CEO & COO
Abilene Regional Medical Center - Abilene, TX
Maintained and updated the calendars for the
CEO and COO, managed meetings, report
deadlines, and travel
Scheduled and coordinated meetings and
conference calls with physicians, hospital
personnel, community officials, patients,
business partners and corporate management
Responsible for hospital-wide communication
during Texas Department of State Health and
JCAHO surveys and inspections.
Liaison between 26 hospital department
directors, hospital physicians and the entire
executive staff
Responsible for recording and reconciling
disputes involving patients, physicians and
hospital employees
Assisted the COO on budget, reports, timelines
and communication during a $26 Million
hospital renovation/expansion.
Updated and maintained contracts for new
physicians and agreements with vendors
Ordered and tracked office supplies for the
hospital administrative staff including
electronic & telecommunications equipment
Prepared reports on a daily, weekly and
monthly basis
Executive Assistant
Comcast Cable - Portland, OR 11/1998 - 09/2004
Provided executive support to the Regional
Director of the Portland market and three
Technical Supervisors
Updated and maintained the schedule for the
Regional Director.
Coordinated and set-up meetings for the office
Scheduled and routed the technicians on their
appointments on a daily basis
Responsible for payroll and commission for
over thirty cable technicians
Ordered office supplies for over forty
employees
Tracked and ordered uniforms and work
equipment for the technicians
Maintained vehicle maintenance records,
vehicle safety reports and traffic infraction
issues
Liaison for company complaints and the
Regional Manager
Logged and reported various types of cable
services (disconnects, new-connects,
trouble-calls)
Education San Antonio Community College - Major in 2004 - 2005
Business
San Antonio, TX
Kaplan College - Major in General Studies 2003 - 2004
Online Studies
Volunteer/ Associate of the Year, Grand Homes - 2010
Activities/ Associate of the Month July 2010
Awards Associate of the Month Oct 2010
Associate of the Month Nov 2010
Junior League of Dallas
Medical Spouses Club, Vice-President - Dyess,
AFB
Officer Spouse Club, Charitable Treasurer -
Dyess, AFB
American Red Cross, Disaster Relief - Dallas,
TX & Denver, CO
PTA Treasurer
Campaign Fundraising
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