Customer Service Administrative Assistant

Kathleen M. Derrick

Woodridge, IL 630-***-****

********@*****.***

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ADMINISTRATIVE ASSISTANT / EXECUTIVE SUPPORT

> Comprehensive experience providing key support for staff, managers and

executives at all levels of experience, in a wide range of departments

and industries.

> Skilled in creative design, sales development and marketing

communications, as well as organizational and technical activities for

project management, research, documentation and presentations.

> Effectively handle AP/AR, contract reviews, vendor relations and

status reporting.

> Consistently adapt to changing priorities with personal, yet

professional communication skills; proven ability to analyze and

streamline systems and procedures; trained in ISO9000.

> Act as point person to facilitate communication and problem resolution

with a high-level of confidentiality; remain flexible, with a

'whatever it takes' attitude in fast-paced environments.

SYSTEMS:

Utilize Microsoft Word, Excel, PowerPoint, Access, Outlook, QuickBooks,

Lotus, Macintosh, Fourth Shift, Yardi, DeloreMe Mapping, PageMaker, Corel

Draw 12, Adobe Illustrator, Adobe Photoshop, CAD, Insurance industry

specific: ApplicationXtender, ITC, ImageRight

EXPERIENCE

Bliss & Glennon, Inc, Oak Brook, IL

10/09-Present

Administrative / Broker Assistant

Provide executive-level administrative support to the VP and Brokers,

managing a $350M insurance portfolio.

Work directly with a team of underwriters to update and maintain accounts

from binding state through policy expiration, including document review,

state tax filings, endorsements, COIs and all digital documentation;

expedite calls and inquiries on behalf of managers.

Personally and tactfully handle all incoming and outgoing communication

with clients and finance companies regarding policy initiation, renewals or

audits.

Solicit and acquire renewal business in brokerage markets by sending out

all required documents, updating profiles and facilitating the renewal

process.

Manage all relevant documentation in a paperless environment.

. Implemented more effective policies and procedures of document

workflow.

. Assisted and interfaced with outsourced IT initiatives on all updates

and documentation control.

. Facilitated conversion to in-house control, requiring oversight to

ensure smooth transition of all IT.

Katz & Associates Corporation, Oak Brook, IL

2/07-10/09

Senior Executive Assistant to Vice President

Performed detailed executive and administrative support to the President of

Development and Senior VP of leasing, responsible for a $250M real estate

portfolio of top national and regional retailers.

Managed diary/calendar and e-mails for managers, including calls and

voicemails.

Coordinated all travel, hotel and car reservations and itineraries saving

30% in booking fees and lower fares.

Facilitated trade show events and logistics; maintained and updated the

contact database.

Produced all monthly P&Ls and expense reports.

. Created and optimized a property analysis system, reducing analysis

time by 80% for the President of Development to make recommendations

on client's asset portfolio.

. Improved client relations by responding to due-diligence inquiries;

directed issues to respective departments and secured reports for real

estate committee reviews.

. Created a networked, document management system for the executive

team, facilitating all information tied to client contracts, due-

diligence data, and presentation materials to improve sales and

customer service.

. Reviewed and revamped all presentations, incorporating a fresh,

concise, creative style, subsequently adopted by the company

nationwide.

. Coordinated and optimized calendars, appointments/schedules, travel

arrangements/itineraries and expense reports.

Kathleen M. Derrick Page Two

Premises Management, LLC, Oakbrook Terrace, IL 4/2006

to 1/2007

Administrative Assistant/Project Management

Managed virtually all office functions and provided full support to

multiple executives, performing investment and property management;

portfolios exceeded $200 million.

Assisted accounting staff with payables and receivables; compiled reports

related to P&L and cash flow.

. Principal/Owner: Managed schedules and provided meeting minutes and

confidential correspondence.

. Property Manager: Implemented solutions for tenant grievances;

coordinated maintenance, rent rolls and social events; researched

vendors, obtained quotes and updated contracts.

. Marketing and Leasing Director: Designed and created brochures,

advertising displays, newsletters and announcements.

. Construction team: Researched vendors and obtained quotes for property

and construction; assessed and implemented a property signage program.

. Created, organized and maintained a shared, networked digital

documentation system.

General Dynamics Corporation/Intellitec Vehicle Electronics, Lombard, IL

4/1996 to 1/2006

Executive Assistant/ Marketing Coordinator

Provided executive and administrative support to the President, VP of

Sales/Marketing and the Engineering VP.

Responsible for Technical documentation control and maintaining

confidential documents, legal records, insurance claims, patents/IP

submissions and non-compete agreements.

Directed all administrative and project-support efforts; scheduled meetings

and travel.

Prepared biweekly time, expense and travel reports; coordinated all

conference calls and catering.

Trained and supervised Customer Service Representatives.

Coordinated and facilitated logistics for all trade show events.

. Improved time management and reduced product cost by collaborating

with Engineering Staff and a Web Developer to identify and define

essential components of site functionality for an inter-office,

intranet management system.

. Developed and facilitated the internal communication and product

design approval process between product Engineering, Marketing, and

Manufacturing, greatly reducing time required to expedite product from

the design stage to market.

. Established a standardized process system to identify part

functionality, and incorporated all aspects of part definition by part

number; this saved time and money through quick identification by part

number.

Created all company presentations, corporate brochures, support

material and complex engineering service guides/product manuals,

including all technical instructions.

. Acted as communication point person/interface between Engineering,

Marketing and Purchasing, facilitating product design and

manufacturing.

DuKane Corporation, St. Charles, IL 6/1992

to 1/1996

Engineering Technician, Communications Division

Assisted the VP of Engineering with department project schedules.

Supported 10 Project Engineers in technical project design and project

management.

. Acted as liaison between Engineering, Production Control,

Manufacturing and Purchasing.

. Created bills of material and engineering drawings; wrote technical

instructions.

. Implemented new, cost-saving designs.

EDUCATION

College of DuPage, Glen Ellyn, IL Completed classes in Business

Administration, Project Management, Travel & Tourism, CAD Design,

Horticulture, Conflict Management and Group Dynamics.

DESIGNATIONS / CERTIFICATIONS

Design for Manufacturability Certificate- Motorola

Six Sigma training Certificate - Motorola

Statistical Process Control Certificate - Motorola

ISO9000 Training - Dukane Corporation[pic][pic]

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