Customer Service Representative

Arnoldo Celaya

*** * ******** ******, ******, AZ 85745 520-***-**** (

*********@*******.***

Objective To obtain a position that utilizes my customer

service experience to establish performance goals,

meet efficiency levels, and quality assurance

standards.

Experience

Bilingual Customer Service Representative

Present-7/10 Aerotek (APAC), Tucson, AZ

Provide effective and timely resolution of a range

of customer inquiries including escalations while

striving for first call resolution of customer

issues.

Exercise strong interpersonal communication skills

with customers and department personnel.

Ability to accept assignments with an open,

cooperative, positive and team-oriented attitude.

Bilingual Customer Service Representative/Sales

6/10-2/09 Citi Group, Tucson, AZ

Managed multiple priorities and maintained

effective results in a quota driven workplace.

Responded to customer inquiries and requests and

resolved issues efficiently and professionally.

Utilized multiple call center support applications

to efficiently assist customers and agents.

Manager

1/09-8/08 Bladeworld, Tucson, AZ

Built a team that effectively supported company

programs, products and services.

Responsible for every phase day-to-day store

operations including preparing daily sales reports.

Ensured strict adherence to company policies and

procedural guidelines.

Customer Service

1/09-1/08 Hollister Co, Tucson, AZ

Managed cashiering activities in areas of

purchasing, returns, exchanges, and enforced store

policies in a fast paced environment.

Interfaced with variety of customer demographics

including Spanish speaking customers.

Maintained excellent customer service, going beyond

their expectations.

Education Le Cordon Bleu College of Culinary Arts,

Scottsdale, AZ

In Progress

Bachelor of Arts Degree in Hospitality and

Restaurant Management

Awards Three Time Division Champ Recipient of Top 10

Bilingual Sellers in the United States.

Eight Time Platinum Plus Award Recipient for Top 15

Sellers in Tucson.

Monthly Performances and Quality Awards.

References

Three references supplied for review.

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