Medical Customer Service
Resume:
Latashia M. Bell
Oakland, CA 94605
*************@*****.***
OBJECTIVE: Seeking to obtain a position as a professional medical receptionist, front office, Registration clerk,
customer service, clerical clerk, insurance assistant, administrative clerical, cashier position in a company which will
offer a variety of challenges and responsibilities where my skills and abilities can be fully utilized.
KAISER FOUNDATION SYSTEMS
• Health Connect
• Cicsproa
• KP Vault
• Lotus Notes
• E-consults
• Fooi
• Data entry skills
• Parr’s
• Mainframe
SKILLS AND ABILITIES:
• Handle medical front desk in computerized and manual scheduling, billing, and health/insurance records
supervision, including main carriers and Medicare, Medical
• Practice average of 500-patients on daily basis for fast-paced common practice.
• Keep frequent communication between patients, staff, physician, and medical staff.
• Plan medical screenings and following ups of the patients to get the results.
• Answer to precedence issues to make certain the timely referral of immediately required medical care. Organize
every day pharmaceutical-related topics to confirm and accelerate high volume of treatment orders.
Qualification Summary:
Expert in front-desk medical office managing for big, demanding general practice medical offices.
Performing Skills of computerized procedures and the data entry procedures.
Keep working information of medical terms used to record and deduce patients' information.
Interfaced frankly with varied populace of patients, answering to different questions and concerns.
Communed with the physicians and the medical support personnel to resolve require for the patient services.
worked a wide scope of clinical processes, successfully communicate and recorded test results.
Attained and practiced medical insurance information of patients rapidly and correctly. Ensured
the processes, an equipment functionality, and the regulatory fulfillment.
Maintained current computer based results and the patient information.
EXPERIENCE
Cashier/Receptionist (Internal Medicine)
Kaiser Permanente
11/08-6/10
Greet and assist patients registered patients for appointment collected co-pays and fees cancel and scheduled
appointments registered patients for the injection room sent messages to doctor refilled patient’s prescriptions and
verification of treatment request. Processed e-consults, telephone appointment visits, created worker’s comp accounts
for patient’s processed refunds override co pays when needed issued proper forms processed the mail registered
members EKG’s updated patient’s demographics information determined patient’ membership created the necessary
accounts.
Cashier/Receptionist (Optical sales)
Kaiser Permanente
7//08 - 11/08
Greeted and assisted patient’s t Registered patients for appointments created patient’s orders and sales for contact
lenses and eye glasses determined patient’s membership status Processed refunds collect co pays and fees based on
cpt-4 codes initiated and issued proper forms as needed cancel and scheduled appointments directed patient’s to the
appropriate waiting area call patient’s when there orders was ready for pick up.
Document Scanner/Mail Clerk
Marsh Casualty Insurance
12/06 - 2/08
Provided clerical support to various insurance groups with in the company scanning and imaging policies files
essential functions photocopying, scanning faxing, filing, mail processing, word processing Processes routine
correspondence handles all insurance inquiries and transactions concerning policies and invoicing maintained
frequent contact with account team members verified and update insurance policies renewals handled all mail
operations open and distributed mail sorted mail by name to different departments.
Mail Clerk
United States Postal service
11/05-1/06
Processed incoming mail sorted by zip codes and states Dispatched priority mail made sure bulk mail was processes
correctly in a timely manner. Prepared different color coder for different cities and states utilized computer pc to enter
city and zip codes for proper mailing routed mail to the appropriate cities.
Cashier
Home Depot
4/05 - 1/06
Selected for the express lane while working as a cashier utilizing a cash register to ring up customers cash and credit
card sales merchandise. Directed customers to products location assisted customers with applying for credit cards and
consumer cards service customers and responded to requests and special orders entered merchandise data in to pc
system to generate items in and out of stock maintained a high rate of speed and accuracy and professionalism in a
fast pace working environment interface with customers by phone update status on delivery /pickups orders track
down necessary service needed to ensure timely service pushing, pulling and lifting remaining on my feet for an
extended period of time.
Receptionist/Item Processing
On Staff
7/02-4/03
Performed miscellaneous tasks processing cash and check receipts processed mail prepared mail for proof and
encoding operations Sorted mail utilized a copy machine, and fax maintain a filing system answered telephone
inquiries directed calls to the appropriate department ordered office supplies typed letters and
Memo correspondence.
Bank Teller
First Bank and Trust
8/00-7/01
Provided a high quality of face to face contact processing different types of bank transactions assisting customers with
cash and check deposits. Prepared cashier’s check,travelers check and money orders processed credit card and loan
payments received incoming calls from customers needing assistance with there accounts processing check orders wire
transfers balanced cash drawer and vault operations cross selling new products and services reconciling accounts
maintained a high productivity with assisting customers with proper service accounts of currency paid attention to
detail.
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