Sales Software

Adekunle R. Ajirotutu

**** ********* ******, *********, *******

Email: abhb1w@r.postjobfree.com. Mobile: 301-***-**** Home: (301)

***-****

Technical Support Help Desk Analyst

Seeking a credible, challenging and rewarding career opportunity in a

reputable organization where I can provide quality service that will boost

overall company's performance through the application of relevant skills

and knowledge acquired so far, with an eye for consistent improvement and

development of the organization.

TECHNICAL EXPERTISE

Certifications: A+ Certification, National Diploma in Computer

Science, AAS Network Design & Admin

Operating Systems: Windows XP & ME, Windows 2000, Window Vista,

Windows 7 & 8, UNIX OS

Hardware: Net Gear & Linksys Switches, Laptops (HP, Dell,

Compaq), Printers, Memory

Cards, Hard Drives.

Software: Casper, Grandslam, Comtrac, Remedy, Microsoft Office 2007 &

2010, Norton, McAfee, Adobe (Dreamweaver/Flash,

Photoshop, PDF ), Norton Ghost, Symantec Ghost

Solution Suite, Microsoft Outlook, Active Directory.

Networks/Protocols: IMAP, FTP, DNS, SMTP, POP3, HTTP, TCP/IP, HTML,

Switch, Router, VoIP, Modems

Personal Skills Complete PC assembly, Design and Writes HTML, CSS, SQL and

PHP codes for web programming, Joomla Open source

1.5, 1.7 and 2.5 versions .

WORKING EXPERIENCE

Comcast Cable, White Marsh, MD

May 2010 - Dec 2012

Cable TV, Digital Voice Phone and Internet Service Providers.

CAE - IP Support

. Escalates technical issues as required to appropriate departments.

. Takes average of 40 to 50 inbound calls in a day.

. Effectively utilizing Cisco and Grandslam phone techniques to process

inbound calls within the Advanced I.P Support team

. Troubleshoots technical problems with customer on routers, switches

and modems to diagnose and resolve any known issue.

. Troubleshoots Digital Voice Problems using Comcast Grandslam Voice

troubleshooting software.

. Assists in setting up customers' third party emailing systems

(Microsoft Outlook, Apple Mail), setting up necessary POP, SMTP, and

IMAP ensuring all ports are secured.

. Effectively uses Comcast ErOne ticketing system to escalate unresolved

issue to the appropriate agent in a timely manner.

. Actively assists in troubleshooting problems involved in Xfinity

Mobile Apps on iOS and Android platforms.

. Proactively assists in installing and troubleshooting Microsoft

Suites, Norton Antivirus applications on clients PCs

. Educate clients on proactively using specific application software for

personal usage.

Cyclone Computers, Hauppauge, NY

May 2007 - Dec 2009

Computer Repairs and Servicing

Remote Support Technician

. Escalates clients issue using Remedy ticketing system within our

support team.

. Remotely Installs software and run system updates within East United

States region

. Effectively upgrade Windows operating systems using Symantec Ghost

Solution Suite to move data from one system to another with full disk

imaging.

. Proactively uses Norton Ghost to copy, backup and restore files to

both onsite and offsite FTP locations.

. Actively migrate user data, application settings and windows system

configurations settings without losing any data.

. Uses Active Directory rules in setting up and controlling user access

level on Clients employee computer systems

Ektronics Computers and Telecoms System, Akure, Nigeria

Oct 2004 - Nov 2005

IT/Telecom Equipment Sales & Supplies

Sales Executive / Help Desk Support

. Acquisition, configurations, and Installation of Computer System for

Customers.

. Escalate technical issues as required to appropriate departments.

Company team member in the state software exhibition - expo 2005

. Field marketing and sales of Company's Software - BabySoft (Nursery

school E-Learning software).

Arcxes Media Inc, Akure. Nigeria

June 2002 - Sep 2004

IT/Telecoms and Equipment supply. Internet service provider and Cyber Caf

Operators

PC Technician/Cyber Caf

. Performed both hardware and software component installations.

. Checks and runs PC upgrade and updates

. Repairs PC components.

. Network and PC daily maintenance.

EDUCATION

University of Maryland University College

Bachelor's Degree in Cyber Security (In progress)

2013

Related Coursework:

Network Essentials

Network Security

Windows Server Administration

Foundation of Cyber Security

Interconnecting Cisco Devices

Active Directory

Suffolk County Community College

AAS Degree in Network Design & Administration

2010

Relevant Coursework:

Introduction to Computer Systems

I.P Protocols

Ondo State Polytechnic Owo, Nigeria.

Associate Degree, Computer Science

2002

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