Sales Customer Service

SAURIN NAYAK

TEL: 817-***-**** Email:

*****.**@*****.***

OBJECTIVE

Skilled and experienced professional seeking a challenging role in the

field of Business Administration.

SUMMARY

. Diverse experience in management, corporate communications and customer

relations in differential industrial sectors.

. Strategic competitive analysis for major competitor's products and their

prices.

. Experienced marketer for trade shows and product events.

. Qualitative and quantitative market research analysis using SPSS and SAS

tools, SWOT analysis, cost benefit and ROI analysis.

. Clarity in understanding the business user's requirements for information

documentation, and communicating them to the rest of the project team.

. Proficient in SAP, Adobe Desktop publishing, Graphics designing, Windows

XP, Vista, MAC and MS office.

. Excellent verbal and written communication skills with strong problem

solving ability and ability to manage multiple priorities simultaneously

and work both independently and in a team environment with a high level

of motivation.

WORK EXPERIENCE

Student Manager & Shift Supervisor

Aug '07-Dec '10

Aramark

. Communicate with customers, sales representatives, suppliers.

. Organize, plan, prioritize duties and guide, direct, train staff members.

. Monitor inventory, track and schedule work hours and perform other record

keeping tasks using computer softwares.

. Implement ideas or product and coordinate the work and activities of

staff.

Customer Sales Associate Jan

'09-Nov '09

Follett Corporation

. Maintaining outstanding customer service as per Company Standards.

. Maintaining an awareness of all promotions and advertisements.

. Assisting merchandising, display maintenance and ringing up sales at

registers.

. Aid customers in locating merchandise and communicate customer requests

to management.

Associate Market Analyst Jan

'07- July '07

Advaitaa Technologies Inc, Bedford, TX

. Identified technological implications of business needs.

. Sales and Marketing Surveys, online and face to face for specific

projects.

. Designing business models, planning and reporting results to various

clients.

. Strategic analysis of existing services and product lines of different

clients.

Marketing Research Analyst

Aug '05 - July '06

Schneider Electric, Bangalore, India

. Identified emerging factors/changes in pricing trends in the electrical

industry that affected marketing and sales practices.

. Sales and marketing of switchgear and automation products to industry.

. Exhibit products at trade shows and attend trade shows to review

competitors' products.

. Analyze competitive product offerings in terms of features and benefits

as well as price points.

. Successfully completed a marketing research project on "Understanding

Cement Industry- Process and Business with Electrical and Automation

Industry."

. Conducted training on automation, electrical switchgear products to

various customers, OEM's, end users and distributors.

. Role of marketing and sales analyst in the understanding of business

procedures, strategic development and reporting.

Internship

Jan '05 - Jul '05

Hi - Rel Electronics Pvt. Ltd., India

. Understanding the electrical industry and the product designing modules.

. Completed the project "Simulation UPS and design of Electronic Filters".

. Intensive study of power electronics to design and simulate the filters.

. Designed circuits and worked on MatLab, AutoCAD and Visual Basic..

EDUCATION

Master of Business Administration

Aug '10 - Aug '12

University of Texas Arlington, Arlington, TX

Master of Science, Biomedical Engineering

May '09

University of Texas Arlington, Arlington, TX

GPA - 3.5/4.0

Bachelor of Engineering, Instrumentation & Control Engineering

May '05

Nirma Institute of Technology, India

GPA - 3.5/4.0

RELEVANT COURCES

Financial Accounting Legal Environment of Business

Management Principles of Marketing Economic Analysis

Advanced Statistics

Microprocessor 8085 Biomedical Instrumentation

Microcontrollers

ACTIVITIES AND HONORS

. President of ECO Club, Ahmedabad India from 1995 - 1999.

. Electron club ( Electrical engineering club) -Secretary,July2003 -

July2005

. Won prizes in debates, technical paper presentations and science

seminars.

Contact this candidate