Customer Service Quality Control

Shaun A. Dunnigan

Contact No: 719-***-****

Address: **** ** ****** ***** #**

Colorado Springs, Colorado 80918

Email: **************@*****.***

Summary of Qualifications

Achieved the reputation and the 'Go To' person for most Computer related

issues for all Headquarters military personnel and contractors in work area

of Afghanistan, having worked there a year. Best reputation for great

customer service and going the extra mile with the best attitude. Have been

actively studying and keeping up with latest technology, CompTia Security +

and A+ certified.

. Computer System Specialist

III

. CompTia Security + and A+ certified

. Supervisor for over 30 employees

. Systems Administration (Computers)

. Security Clearance - Secret (Active)

. Dynamic people and communications skills

Employment History

Computer Specialist III 5

March 27, 2010-22 March 2011

Vista International Operations

. Established much of the communications infrastructure and worked

expansion areas as IMO for AMC at FOB Sharana, Afghanistan.

. At FOB Kandahar, Afghanistan, worked many work tickets for a

variety of customers both local and remote locations, established

accounts, trouble shooting a variety of issues from VOIP phones, to

workstations to switch and CAT-5 cabling issues.

. Won acclaim and approval of my work and work ethic with 4/401st

AFSB command at Afghanistan well above and beyond my peers, with a

reputation for follow up and outstanding customer service.

Property Management Specialist

January 2009 - March 2010

ManTech, Fort Carson, Colorado

. Managed groups of 'left behind equipment'(LBE), scheduled maintenance

for over 160 vehicles and other equipment.

. Conducted inventories and managed spreadsheets and information systems

regarding equipment.

. Managed and lead a team of 3 for such tasks.

Supply Technician / Team 2, Storage Section August 2006 -

October 2008

ITT Corporation, Camp As Sayliyah, Qatar

. Winner of Champion of the Week, 18 June, 2008 for 401st Battalion, APS-

5.

. Acting Lead, Supervisor for 7 team members and responsible for all

Lead tasks when Lead is absent.

. Responsible for maintaining all records accurately of over 167,000

parts, (largest section of storage), and solving any discrepancy

issues between our records, on hand quantities and SDS, ARWDS, and

MSL.

. Supervise and check all supply transactions, inventories, and

automated records to insure accuracy.

Supply Sergeant

721st Security Forces, Cheyenne Mountain Air Station January 2005

- May 2005

. Responsible for turning in over 350 thousand dollars in government

equipment

. Responsible for cleaning and reorganizing supply area for 721st

Security Forces

Warehouse Supervisor

Advanced Logistics, Fountain, Colorado March

2004 - January 2005

. Responsible for supervising over thirty employees

. Responsible for keeping production flowing through trouble shooting

any production delays.

. Responsible for all paperwork and professional needs of over thirty

team

members.

Supply Personnel

ITT, Camp Arifjan, Kuwait.

July 2003- December 2003

. Contributed significantly to accomplishing several missions: that

included reorganizing warehouse inventory, loading and preparing

supplies for shipments, building supply sets.

. Ability to work with ethics and a good attitude, high moral in extreme

conditions, and had worked extra hours to complete several missions.

. Ability to work as a team player, because of exceptional communication

skills, problem solving skills and multitasking.

Supply/Logistics Sergeant

US Army Space Command, Colorado September 1997 -

February 2001

. Established most logistics for three deployments overseas.

. Responsible for inventory and quality control of over seven million

dollars of government property.

. Very familiar with most logistics computer software applications.

Supply/Warehouse Operations Sergeant

Fort Hunter Leggett, California. September

1995-September 1997

. Driven over 15 thousand miles with government property as cargo,

without incident.

. Successfully turned in over 80 million dollars of government property,

without loss.

. Established high standards for warehouse storage, inventory, and

operations.

Liaison Specialist

Central Issue Facility, Camp Casey, Korea. September 1994-

September 1995

. Reorganized and improved operations for daily soldier capacity by

100%.

. Briefed and supervised 300 to 500 soldiers on a daily basis for

receiving and turn in of military gear.

. Maintained strict quality control for all of soldier's equipment.

Education

. ITT Leadership courses taken, as well as lumber management and safety

courses through ITT.

. Associates Degree - Applied Science - Vincennes University, Vincennes,

Indiana Grade

Point Average - 4.0.

. Certification - Information Technology - School of Information

Technologies, (eight hundred class hours), Fort Gordon, Georgia.

. Graduate - Basic Non-Commissioned Officer Leadership School - Fort

Lee, Virginia

. Graduate - Automated Logistics Specialist - Fort Lee, Virginia.

. Graduate of Satellite Center Operators School, Vandenberg AFB,

California.

Computer Skills

. CompTia A+ and Security + certified.

. Full year of 12 hour shifts, 7 days a week of experience in

fielding every possible Help Desk situation.

. Very proficient in Microsoft Excel, Power Point, Word, Outlook

. Very proficient and experienced in most Logistics software

programs, to include but not limited to ULSS-G, PEBUS, and many

others.

. MOS Qualified in 25B series, having completed Information

Technology Course at Fort Gordon, GA that is equivalent to 80

Semester hours of Systems Administration.

Contact this candidate