Sales Customer Service

** **** **** ***** . ***** DE ***** . 302-***-**** .

****************@*****.***

Bernice Morales

Objective

Recently relocated ambitious leader seeking professional

advancement in an organization that desires a proven winner with

an extraordinary record of generating new accounts, exceeding

sales targets and over 12 years experience providing enthusiastic

customer focused services.

Functional summary

Trained expert in Sales and Marketing Theory; Exceeding sales

targets; Diffusing tense situations and delighting irate customers.

Customer centric Sales/Service professional who demonstrates

excellence in Business Ethics and Human Relations. Strong in

interpersonal skills that maintain and grow our customer base.

Implementing effective management skills and problem solving.

Conducting myself ethically in a business environment.

Maintain and Upgrade PC's/Laptops; Configure and trouble shoot;

Knowledge on Word, and assembling spreadsheets. Training in

techniques of oral communication and presentations using Power

Point; Manage Accounts Payables/Receivables and payroll;

Multitasking in a heavy volume, multifunctional environment.

Summary of qualifications

Labor Finders, Inc. Office Administrator

2010-2011

Organize a demanding, high volume, and fast paced regional office

in a self managed Marketing and Sales environment; Entrusted with

opening and closing the branch, making bank deposits, coordinating

work orders and schedules; Responsible for accounts

payables/receivables and daily payroll; Established and

collaborated each new client's case from initial set up in our

systems to completion; Initiated future client follow up calls for

smooth transitions.

Cingular Wireless Sales and Service Professional

2006 - 2008

Delighted customers and exceeded their expectations by matching

product and service solutions with their communications and data

needs. Consistently surpassed sales quotas.

Neighborhood Services Inc. Case manager for

Guardianship/POA/Representative Payee 2004 - 2006

Manage clients Estates and Medical needs. Attend monthly visits and

quarterly Care Plan meeting with nursing staff and physicians.

Prepare Annual and Semi Annual court reports for Office of Aging

and Orphan's Court. Responsible for client's social security income

(SSP, SSDI, SSI) and rent rebates. Analyzed and created a

personalized budget for clients based on their needs.

Belco Community Credit Union Customer Service Specialist

2002- 2004

Establish and close accounts; Redeem and purchase CD's, Bonds,

Travelers checks, Cashier Checks and Money Orders; Marketing and

Sales of our products and services to generate revenue.

Lancaster Laboratories Senior Administrator

1999 - 2002

Self Managed leadership position where I provided Tech Support for

700+ in house employees; Install software, maintain and upgrade

PC/Laptops; Trouble shooting; Generate Reports.

Education

York Technical Institute, York, Pennsylvania

Graduated - September 1999 Associates Degree: in

Business/Computer System Specialist

Languages

Native proficiency in written, read and

spoken Spanish and English.

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