Sales Customer Service

LINDA TSAI ( 408-***-**** (****.*****@*****.***

ADMINISTRATIVE ASSISTANT

Highly efficient administrative professional. Project coordination and

attention to detail; well complemented with sincere desire to help others

solve problems and improve effectiveness. Extremely reliable and dedicated

to a job well done.

Key Accomplishments

. Dedication & Strong Work Ethic: Consistently recognized by Management

for taking a job through to a successful finish, accurately and

thoroughly wrapping up all necessary details and records.

. Extensive collect, review, evaluate various data & coordinate, compile

into various formats.

. Primary contact point for customers and responsible for ensuring a

timely and successful resolution of customer issues, often requiring

the coordination of efforts of several resources inside and outside

the company.

. Computer Proficiency: QuickBook, Powerpoint, collaborating with

various Divisions, or user groups in carrying out projects, MS Word,

Excel, Access database, etc.

Major Strengths:

* Project Coordination * Type 63wpm * Initiative

* Interpersonal Skills * Documentation *

Organization

* Customer Service * Ability to multitask *

Cost Conscious

EXPERIENCE

Addison-Penzak Jewish Community Center, Los Gatos Oct. 2010 -

Apr. 2011

Program Coordinator, Fun & Fitness with Friends (Special Needs kids)

. Recruit volunteer, instructors & interview parents to design a weekly

fitness program.

. Coordinate & plan activities, pair up participants with volunteers &

supervise activities.

US Census Bureau, Santa Clara,

2009, 2010

Administration Clerk,

. Performed routine clerical tasks required in the collection, control,

review, processing, and reporting of personnel and payroll data for

approximately 1200 employees.

. Carried out employee selection and hiring functions, including

processing personnel actions. Updated US government's computer

program.

. Maintain personnel files and administrative records. Prepared field

operation materials for the field staff.

International Microsystems Inc., Milpitas

2007-2009

Accounting/ Admin Assistant

. Order fulfillment: generate Sales order, Invoice, & Shipping Doc from

Purchase Order daily. Coordinated with Production (Warehouse) & Sales

for the shipment.

. Sales/Marketing Support: Prepare Monthly Sales reports; charge

customer credit card for sales transactions; send out invoices, emails

to customers.

. Accounting: post A/R, A/P; invoicing, generate accounting reports and

audit correctness. Reconcile Bank statement. Print out paychecks for

signature.

. Customer Services: phone, contacted customers by phone or email for

Extended Warranty renewal or past due payment schedule. Billing & RMA

process.

. Inventory Management: Update various Window based databases and

prepare reports.

. HR Support: Tracked employees' sick leave & vacation hours.

Coordinated with external vendors for repairs, fire safety checkup,

etc. Organized 401K information.

. Documentation: Prepare user manual & other reports & documentation as

directed by Management.

Sun Microsystems Inc., Santa Clara

1997-2006

Helpdesk Support

. Supported users world wide by phone and email. Provided solution or

temporary fixes while a final solution is being worked on.

. Educated users regarding correct usage of computer systems and certain

applications

. Set up, install & upgrade servers and workstations.

. Coordinated with various support groups to carry out various IT

Operations.

Sterling Federal Systems, Inc./NASA/Ames Research Center, Moffet Field

1989-1997

License Program Administrator

. Site-wide software licensing management - Provided recommendation to

Management to acquire licenses; advised users with planning guideline

and cost savings. Coordinated purchasing and renewal of active

licenses.

. Provided cost effective recommendation to Management and user

community in regard to software licenses utilization & purchase.

. Keep track of software licenses in the Database and generate annual

billing and various ad hoc reports.

. Extensive coordination with various groups to make sure released

software and correct documentation were sent to customers in a timely

manner.

EDUCATION

Accounting Certificate, Institute for Career Development, San Jose, CA

Unix/Solaris System Administration Certificate, UCSC Extention, Santa

Clara

A.A. Information Technology, Business option, DeAnza College,

Cupertino

B.S. English, Tamkang University, Taiwan

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