Customer Service Technician
Resume:
Sherika Davis
Little Rock, AR 72209
**********@*****.***
OBJECTIVE
Obtain a position where I can maximize both my customer service skills and experience. To succeed
while being a productive member and leader of a competitive corporation and being able to achieve
desired goals through perseverance which I will utilize my customer service and computer skills to the
best of my ability. Also take on new task and learn new things.
SKILLS
Work proficiently in Microsoft Word, Excel, Outlook Express, and Internet.
Has the ability to multi-task and work in fast paced environment, accurate typing skills with moderate
speed. Also has the ability to take accurate phone messages and deliver messages promptly. Good filing
and organizational skills and experience in handling confidential paperwork. I am a very hard worker. I
pride myself on my work. I am a very fast learner. I love to work with others and to be a part of a team. I
always make sure I go above and beyond so that my work is complete and correct.
EXPERIENCE
HP Enterprise Services Little Rock, AR August 2010- February 2011
Pharmacy Call Center Analyst
Performed medical reviews for approving pharmacy prior authorizations, examines claims and reports to
determine proper billing of claims and prepares provider correspondences related to claims and medical
reviews.
Provide customer service to providers through the pharmacy call center.
Walgreen’s Pharmacy Little Rock, AR April 2008 – August 2010
Pharmacy Technician
Received and verify prescriptions
Prepared medication for clients through mixing, counting pills and labeling bottles
Price and fill prescriptions
Obtained approval from the pharmacist
Patient paperwork
Insurance claims
Inventory and stock medication
Walgreen’s Pharmacy North Little Rock, AR April 2007 - February 2008
Pharmacy Technician
Received and verify prescriptions
Prepared medication for clients through mixing, counting pills and labeling bottles
Priced and fill prescriptions
Obtain approval from the pharmacist
Patient paperwork
Insurance claims
Inventory and stock medication
DHL Express Little Rock, AR April 2007 – March 2008
( J&J express & strategic logistics)
Dispatcher
Answered phones and responded to customer requests.
Provided customers with product and service information.
Follow-up on customer inquires not immediately resolved.
Identified, researched, and resolved customer issues using the computer system
EDUCATION
Wilbur D. Mills High August 2001-May 2005
University of Phoenix April 2011-Current
REFERENCES AVAI LABLE UPON REQUEST
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