Customer Service Management
Resume:
Carmen Uehlinger-Johnston ************@*****.***
Altadena, CA 91001
Summary of Qualifications:
Motivated Accounting professional with a 13 year track record in
Accounting, Administration and 15 years in Real Estate and Banking. Also 8
years as Notary Public. Energetically pursues all company goals to
successful conclusions with the ability to handle multiple responsibilities
in fast - paced environments.
Scope of Experience Encompasses:
. Streamline productivity 70% by establish policy and procedures.
. Company savings over $500,000.00 by implementing new payment systems
and security measures.
. Excellent planner, goal setter and motivator. Able to meet quotas and
deadlines while maintaining accuracy and quality of work.
. Effective troubleshooting & problem solving.
. Extreme trustworthiness evidenced by years of working with highly
confidential issues.
Summary of Responsibilities
. Responsible for all monthly financial reports such as expenses, cost
of good sold, revenue analysis, forecasting, chargeback analysis and
projections, cash flow, job costing, budget reports, variance
analysis, profit and loss and balance sheet.
. Implement and create proper office and accounting procedure and
policies.
. Accurate reconciliation of 6 in house systems uploads/downloads and 6
merchant statements consisting of foreign and domestic merchant credit
card statements, Pay Pal, Electracash, ACH, ADP payroll reports for 3
companies of 60+ employees each and 19 bank accounts.
. Prepare and post necessary journal entire for inventory, fixed assets,
deprecation, accruals, amortization, month end, quarter end and year
end closings.
. Review general ledger for accuracy and completeness for parent
company, all subsidiaries and other small entities. Post any and all
correcting entries if necessary.
. Prepare forms and execute payment for business license, sale and use
tax, vendors, merchants, employees, commission, HM Customs and Excise
and HM Revenue and Customs.
. Prepare and review year end package for tax returns processing as well
as prepare and file, 1099, tax extension and Secretary of State
renewals/dissolutions.
. Liaison for IRS, workers comp, CPA, tax firms, insurance brokers and
attorneys, foreign registration offices and foreign management offices
for company issues, audits or insurance needs.
. Execute and prepare property tax payment, decline in value for county
assessor's office and unsecured property tax.
Computer Literate: Computer knowledge of various systems and programs
including, Mas 90/200,Peachtree, QuickBooks, QuickBooks Pro, Account
Ability, Microsoft Office and Word, Excel, Digital Dining and Restaurant
Manager.
Excellent Communication Skills: Able to communicate effectively with
individuals at all levels from C.E.O to co-workers. Speak fluent Spanish.
Skilled at building rapport and establishing solid relationships with
management, customers, staff and outside Tax Companies, Payroll Companies,
Title Companies, Insurance Companies and Law Firms.
Experience
Senior Accountant
Tri-Tech Internet Services (2000 to Present) Pasadena, CA
Subsidiaries:
ClearCard Payment Solutions Pasadena, CA
White Lotus/Ritual Restaurant/Night Club Hollywood, CA
JD Construction LLC Pasadena, CA
DaveJack Investment LLC Pasadena, CA
World Gym Monrovia Monrovia, CA
In addition to summary of responsibility: Managed a staff of 5 employees.
Monitor and review credit card chargeback transactions are within Visa and
MasterCard rules and guidelines for both foreign and domestic. Implement
and create proper office administration procedure and policies and alcohol
controls. Review lease terms and conditions for commercial, rent rolls,
record and post rents tenant leases reviews and 30 day notices. Monitor and
track all construction cost budgets payment allocations Prepare and
reconcile physical inventory for food and alcohol. Initiate and or create
Positive Pay and ACH files. Review general ledger for accuracy and
completeness for all subsidiaries and LLCs. Open new domestic LLC through
Legal zoom and foreign LLC thru Fletcher Kennedy in the UK and CM Skye in
the Isle of Man. Negotiate discount fee and gateway fee for merchant credit
card process and negotiate ADP payroll fees.
Construction Loan Service Processor (1998 to 2000)
Hawthorne Savings El Segundo, CA
Major responsibilities are the daily reconciliation of the general ledgers
for finance department and the Daily Activity Report for Senior Management
and the CEO. Monthly certifications and preparation of month-end packages
for finance department and management. Accurately preparing and processing
full and partial demand and payoffs. Reviewing and approving estimated
closing statements. Boarding of single family, income and participation
construction loans. Monitor and service participation loans. Monthly
monitoring of insurance status. Special projects such as establishing the
policies and procedures for the Loan Service and Accounting Department and
writing Desk Procedures.
Asset Management Specialist (1993-1998)
Glendale Federal Bank Glendale, CA
Primary functions research and administrative for the department and Asset
Officers. Insure all necessary documentation to comply with the Office of
Thrift Supervision regulation and bank policy for Loans, REO's &
Construction files. Responsible for all department subpoenas and document
research to insure appropriate response for the department. Promote
customer service and the primary point of contract. Participate in both
special departmental and institutional project, i.e. preparation of due
diligence packages, testing development of new computer programs, business
resumption planning, and mergers.
Education:
I have taken some college courses.
I am currently studying to become an IRS E.A (Enrolled Agent for tax
returns) and concentrating on finishing my AA at Glendale Community College
and continuing to obtain a BA in accounting as well as other
financial certifications.
.
References
Upon Request
Contact this candidate