Customer Service Manager
Resume:
Profile
Strength in writing, proofreading, and communication, a desire to learn and
grow, and a love of the details.
Experience
Writing Tutor, Pikes pEak Community College, Colorado Springs, Colorado
January 2008-September 2010
Assisted between ten and forty college students weekly in planning,
organizing, and proofreading their writing. Instructed students on proper
use of formatting styles and taught correct grammar and language usage.
Enabled students to become better writers by collaborating with them to
improve the clarity and syntax of their work. Scheduled appointments.
$13.80 per hour. Ten to twenty hours per week. Larry Giddings, Supervisor
Sales Associate, Bath and Body Works, Colorado Springs, Colorado September
2006-February 2008
Worked with customers to fulfill their needs, restocked and processed
shipment, answered phones and customer service queries.
$7.20 per hour. Six to sixteen hours per week. Deana Valdez, Manager
Student Employee, Student Success Center, University of Colorado at
Colorado Springs, Colorado Springs, Colorado June 2006-August 2006
Assisted with office tasks including filing, photocopying and collating,
answering phones and scheduling appointments, satisfying customer queries,
and contacting customers with information regarding Student Success Center
programs and services.
$7.80 per hour. 15 hours per week. Susan Mitchell, Director 719-***-****
Counselor, Colorado Columbine Girls State, Gunnison, Colorado June 2006-
June 2010
Work with a group of 200-300 high school girls each summer as they learn
about state and local government, political process, parliamentary
procedure, and patriotism. Program sponsored by the American Legion
Auxiliary.
Volunteer. One full week per year. Faith Mills, CCGS Board of Directors
********@*****.***
Education
University of COlorado at Colorado Springs, Colorado Springs, Colorado
Bachelor of Arts in English, May 2010
Summa Cum Laude, Recipient of English Honor Award and Outstanding Student
Award.
Skills
Years of experience proofreading and editing writing from many disciplines.
Thorough understanding of English grammar and conventions, supported by
completion of Advanced Grammar course. Proficient in proofreading marks.
Four years of extensive writing experience in college. Practiced in a
variety of writing styles including research and expository writing,
literary criticism, technical business writing, creative and non-fiction
writing, and journalism. Familiar with a variety of formatting styles
including APA, MLA, and Chicago Manual. Accustomed to working with
English as a Second Language individuals. Comfortable with presenting to
large groups. Published creative writer. Able to clearly communicate
complex or technical information to further listeners' comprehension.
Proficient in Microsoft programs.
References
Joan Ray, Ph.D., Professor, Department of English, University of Colorado
at Colorado Springs, Colorado Springs, Colorado 719-***-****
****@****.***
Daniel Worden, Ph.D., Assistant Professor, Department of English,
University of Colorado at Colorado Springs, Colorado Springs, Colorado
719-***-**** *******@****.***
Larry Giddings, Writing Center Director/ College Prep English Faculty,
Pikes Peak Community College, Colorado Springs, Colorado 719-***-**** (W);
719-***-**** (C)
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