Customer Service High School
Resume:
Hannah Mae Marrero
Arlington Avenue North Apt 3.
St.
Petersburg, Florida 33705
6975
****************@*****.***
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PROFILE
A recent graduate from University of South Florida with a Bachelors of Arts
in Government and International Relations and certificate in Asian Studies;
experienced in administration, public relations, and non profit agencies
working in fast paced environments demanding strong organization and
technical skills. Personable, integral, discrete, committed to superior
customer service; confident and poised in any instruction with all levels
of individuals; detail oriented and resourceful in the completion of all
tasks; able to multi-task. Capabilities include:
Word Processing and Typing ( General Budgeting ( Computer Operations (
Background Check Filing ( Filing and Data Archiving ( Telephone Reception (
Customer Service and Relations ( Money Handling ( Purchase Orders (
Excel ( Word ( Spreadsheet ( Connection Power ( Drop Box ( LogMe In (
Excellerate ( MS ( Office
EXPERIENCE
University of South Florida EVOS Marketing and Community Relations, EVOS
Tampa, Florida Summer 2008
Organized all business and community relations in Tampa, Florida with EVOS
USF. Scheduled meetings with new businesses, corporations, offices,
hospitals, and schools in vending, catering, and ordering; received and
coordinated orders and deliveries; led team to become a top vendor at
University of South Florida; coordinated small and large event parties,
meetings, and events; utilized high creativity, problem solving, and
organization to promote EVOS to the community.
Pre-k Coordinator, Lifepoint Tampa, Florida 2008-2009
Managed daily office activities for large church office. Carried out filing
and data entry, answered telephones, performed data management. Prepared
correspondence and documentation for children, parents, volunteers, and co-
workers. Maintained files of background checks. Created creative and unique
lessons and activities for each of the services. Reported to Children's
Director, Executive Pastor and Head Pastor.
Lifepoint Kids Children's Coordinator Tampa, Florida Summer 2009
Promoted rapidly from administration overseer of 120 pre-k children to the
entirety of the children's ministry of 400 children which included the age
range of infant to fourth grade. Managed each avenue of the children's
department . Submitted and maintained files of background checks for all
service volunteers both electronic and hard copy. Coordinated, contacted
and scheduled volunteers for all of the services weekly. Organized a summer
camp for grade school aged children. Served as first point of contact for
all first time guests. Coordinated multiple projects simultaneously in
deadline-driven environments. Kept record and submitted all paper work for
children, parents and volunteers. Reported to Executive Pastor.
University of South Florida EVOS Marketing and Catering Tampa, Florida Fall
Semester 2009
Recorded and carried out catering orders of offices, hospitals, schools,
businesses and others. Responsible for petty cash. Marketed to the
community through opportunities with advertisement, local and city
newspaper, news coverage, promotional deals. Communicated to customers to
carry out monthly orderings. Took orders and deliveries, setting up tables,
food, items, and labels for events and/or meetings. Responsible for the
corporate facebook and Twitter account.
Panera Bread Catering Coordinator Feb 2011 - May 2011
Provided above average customer service and product to local businesses,
schools and community organizations. Promoted, prepared, and provided
pleasant and responsive catering experiences. Built and maintained steady
base of contacts and customers by calling on local businesses and
organizations, encouraging them to engage catering services for their
social and business events. Prepared sandwiches, salads, soups and baked
goods for catering orders/deliveries. Maintained customer satisfaction by
investigating and resolving complaints about food quality and/or
service. Accomplished catering services goals by accepting ownership.
EDUCATION?
University of South Florida, Tampa, Florida ( ?Government and International
Relations / Asian Studies 2010
MEMBERSHIP AND HONORS
President of National Honor Society at King Leon High School. Super Sibs
Scholarship Member, one of ten in the nation 2006-2007. 2005-2008 Relay for
Life Speaker. Caregiver American Cancer Society. 2007 Missionary of the
Year Harvest Evangelist. ESL Teacher. Sigma Alpha Lambda USF.
REFERRALS
EVOS USF Greg Jones Franchise Owner 813-***-**** ( Lifepoint Church Bruce
Moore Executive Pastor 813-***-**** (?Lifepoint Church Brad White Senior
Pastor 813-***-****
VOLUNTEER WORK
Burmese, Bhutan, Ethiopian Refugee Ministries at First Baptist Church
Temple Terrace Fl for over 4 years I have been involved in the welcoming of
over a hundred refugees from war torn countries. Many have faced extreme
trauma and come to the States with absolutely nothing. We assist in finding
them home supplies, furniture, clothing, English Classes, Driver's License
Classes, Bible Studies and more.
Worked as an Apprentice to Five and Two Tampa, 501 c3 non-profit agency.
Continuously planning and organizing with Feeding America, large food
distributions to the Tampa Bay community. Our largest food distribution fed
over 300 people of all situations; homeless, low income, and even people
from Tampa Palms community who simply could not afford groceries due to
this hard economic time. We aided in Barefoot hope, an non-profit who
directly tended to the homeless. Raised support. And planted over 10
community gardens including one at a woman's detention center.
OVERSEAS EXPERIENCE
Built homes in Reynosa, Mexico for canal region in June 2007 and December
2007, volunteered with shoe drop.
Worked in an orphanage in Cordoba, Argentina in June 2008, light
construction and cleaning of orphanage home.
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