Customer Service Manager
Resume:
Nancy Stillpass **** Golden Valley Rd. Golden Valley, MN 55427
SUMMARY OF SKILLS & EXPERIENCE
DATA ENTRY - 4,000 key strokes per minute. Written skill level - scoring above
average speed, and paying
attention to detail. Three months account receivable - Ten key posting checks, balancing
checks at end of day.
FILING SKILLS - Experience filing alphabetically and numerically. Have filed
medical, employment, and car
claims insurance records, also blueprints, and micro-fiche files.
PHONES - Have taken up to eight lines answering questions, taking appointments, order
taking, transferring
lines, and follow-up, also six months telephone survey.
COMPUTER SKILLS - Accurate typing skills at 30 wpm - Experience on the Mac and
PC platforms.
Adobe - Illustrator, Indesign, Photoshop, Pagemaker - Quark-X-Press, Claris Works,
Basic
Microsoft Word, Powerpoint, Excel. Scanning and document prep work for Honeywell
for six month temporary
job. Scanning experience in the printing enviroment & education
COPYING SKILLS - Three years total working experience on larger and smaller
varieties of Kodak, Cannon
and Xerox coping machines. Copied miscellaneous, mortgage, health, advertising, and
liability insurance documentation.
Kept up toner and repair for these machines, also delivered paper.
CUSTOMER SERVICE SKILLS - Ten years working as a beautician one on one with
customers. One year in
combination taking orders over counter and phone.
BINDERY SKILLS - Three years total - doing hand bindery for small bindery and
printshop, working with
GBC bindery machines. Hand bindery skills - specialty advertisements, collating, folding,
stuffing, stapling,
drilling, padding, cutting, inserting, slitting, and book-binding.
EMPLOYMENT HISTORY
Rainbow Foods - Bakery Dept. Contact - Head Manager - Sarah
5370 West 16th Street August 15, 2009 - October 1, 2009
St. Louis Pk., MN 55416 952-***-****
MacyÕs Dept. Store - Deli area Contact - Head Manager - Irina
12411 Wayzata Blvd. November 4, 2007 - April 4, 2008
Minnetonka, MN 55441 952-***-****
EDUCATION
Scot Lewis Cosmetology School 1983 - 1984/Liscense/Expired
Cosmetology
Bloomington, MN
Hennepin Technical College 1993 - 1996/ Diploma
Graphic Design
Brooklyn Pk., Mn
REFERENCES UPON REQUEST Pages 2 of 3
Nancy Stillpass
6539 Golden Valley Rd., Golden Valley, Minnesota 55427
Home 763-***-**** ¥ E-mail ( ********@***.***)
Attention: Appleone June 16, 2011
Reference: Simplyhired.com
Position: Mailroom
To whom it may concern:
Perhaps you are looking for a highly capable worker with strong experience in bindery,
general clerical,
computer design, and customer service. In review of the attached resume you will find
that I am capable of
performing this role and associated functions required of this job.
Over the last fifteen years I have been extensively using my bindery, clerical, creative,
and customer service
skills working for National Car Rental, working as a cosmetologist for 10 years,
StarBucks Coffee/Target, Insty
Prints, and Mastersons Temporary Personnel. I have enjoyed learning how to apply these
skills to new areas,
making me able to adapt quickly to new environments. Being a person that likes variety, I
have conquered
multi-tasking, and also working independently. All my past employers will tell you that
IÕm a hard worker,
good listener, and open minded to people and new challenges. I love to help people and
corporations grow and
succeed, giving me great devotion to the company I work for.
As a team member of your organization, I can provide:
¥ Efficiency; reliability; accuracy with data entry, filing.
¥ Maturity; honesty; abilities to look at challenges as opportunities.
¥ Knowledge of general clerical skills; filing; copy; mailroom; phones; computer-mac,
pc.
¥ The ability to concurrently manage numerous projects while meeting rigorous
performance standards
and fluctuating schedules.
¥ Organizational, interpersonal, and communication skills with the flexibility and
experience required to
remain highly focused and self-control in fast-paced demanding environments.
¥ Design and problem solving skills, with the ability to handle rapidly changing
schedules and shifting
work priorities.
Given my technical knowledge, design skills, and client-management strengths, I believe
I have the
qualifications and enthusiasm that you are looking for. I thrive on challenges and will
spend the time and effort
it takes to succeed. Thank you for your consideration, and I look forward to meeting with
you.
Sincerely
Nancy Stillpass
Enclosure
Page 1 of 3
Nancy Stillpass 6539 Golden Valley Rd. Golden Valley, MN 55427
REFERENCES
Denny - Head Manager
Quality Quick Bindery
Crystal, MN 55429
Peter Frank
Dentist - Self Employed
4614 41 1/2 Avenue North
Robbinsdale, MN 55422
Cathy Roberts
Billing/ Administrative - Manager
Eden Prairie, MN 55343
MastersonÕs Temporary Personnel
5775 Wayzata Blvd. #995
St. Louis Park, MN 55426
Contact: Tamika
Pages 3 of 3
Contact this candidate