Customer Service Manager

Alyssa Spencer

*** ***** ***** **.

Trophy Club, TX 76262 336-***-****

********@****.***

Education

. Bachelor of Arts in Mass Communication with a concentration in

Commercial Media, University of North Carolina Asheville, December

2010

. Minor in Creative Writing

Related Experience

Managing Editor - The Blue Banner, UNC Asheville student newspaper, August

2010 - December 2010

. Worked with editors to catch all errors before going to print

. Worked with writers to perfect their style and interviewing skills

. Collaborated on front cover designs, general layout of newspaper

. Wrote a weekly column profiling faculty members and students

Internship in Advertising and Public Relations - Julie's Gourmet Popcorn,

Southlake, TX - June 2010 - August 2010

. Worked as retail manager and publicist

. Represented business at local fundraisers/events

. Created pamphlets, fliers and coupons for independent popcorn business

Copy Desk Chief - The Blue Banner, January 2010 - May 2010

. Worked with a team of editors to catch all errors before the paper

went to print

. Edited for story structure and AP style

. Oversaw and managed team communication and collaboration

Distribution Director - The Blue Banner, January 2009 - May 2010

. Distributed the student newspaper weekly on campus the morning it went

to print

Copy Editor - The Blue Banner, August 2009 - December 2009

. Worked with a team of editors to catch all errors before the paper

went to print

. Edited for story structure and AP style

Art and Features Writer - The Blue Banner, January 2009 - May 2009

. Worked with editors to generate story ideas and wrote one story weekly

. Conducted in-person and phone interviews

. Sharpened communication skills

Publications

Research assistant for Answer Man stories under columnist John Boyle - The

Asheville Citizen-Times, Spring 2010

. Conducted interviews to answer questions submitted by local readers

. Four mini stories submitted and published

Published in Headwaters, UNC Asheville's creative arts magazine (Spring

2010) - "Mosquito" (short Creative Non-fiction piece)

Work Experience

Bi-Lo, Cashier (Spring 2011)

MANNA Food Bank Volunteer (Spring 2010)

Quality Inn and Suites, Housekeeper and Breakfast Server (6/2009-8/2009)

Julie's Gourmet Popcorn, Retail Manager and Publicist (6/2008-8/2010)

Hotel Lenhart, Housekeeper (6/2007-8/2007)

The Front Porch, Waitress (6/2007-8/2007)

Dunkin' Donuts, Cashier (6/2006-8/2006)

Jamestown General Store, Customer Service Assistant (5/2004-12/2005)

Skills

. Proficient in copy editing, layout and design and analytical proof-

reading

. Experience with InDesign, QuarkXpress programs

. Proficient in in-depth interviews and investigative journalism news

gathering

References:

Michael Gouge, UNCA Mass Communication Lecturer, ******@****.***

Jim Driggers, UNCA Literature and Language Lecturer, *********@****.***

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