Administrative Assistant Customer Service
Resume:
Teresa S. Iverson
Chicago, Illinois
********@*****.***
QUALIFICATIONS SUMMARY
. Accomplished ADMINISTRATIVE SUPPORT PROFESSIONAL with experience in
legal, retail, customer service and non-profit organizations. Skilled in
all aspects of office administration, organization of filing systems, use
of electronic office equipment, handling of multi-line phone systems,
reception, data entry, coordinating with staff and scheduling
appointments. Strong interpersonal communication to build and nurture
relationships with clients, customers and personnel. Excels in fast-
paced environments demanding strong organizational and interpersonal
skills in order to adhere to deadlines.
. Experience in supporting fundraising preparation and projects.
. Meets and exceeds all performance goals.
. Commended for dedicated work ethic and rewarded by steady promotions
and training in all aspects of work due to knowledge of assigned
positions, attendance, honesty and dependability.
. Proficient in planning and coordinating both business and personal
travel, meetings, itineraries and special projects; serving as a liaison
between company executives and staff; writing and typing correspondence;
and organizing and processing expense reports.
TECHNICAL SKILLS
Competent use of software including: Windows, Microsoft Word, Raiser's
Edge, PowerPoint, Excel, Outlook and Transcriber
PROFESSIONAL EXPERIENCE
Chicago Youth Centers, Chicago, IL (non-profit organization)
Administrative Assistant, 2010 - 2011
Administrative position supporting fundraising functions related to donor
records maintenance and management, using the Raiser's Edge database to
ensure accuracy of donor records for purposes of stewardship, recognition
and operations management.
. Worked as part of the development team by assisting with fundraising
communications, such as letters and mailings.
. Trained new permanent employee as to the duties of the position and
composed an instruction manual to assist in the daily functions of the
position.
. Committed to the assistance and support of others while maintaining a
cheerful and helpful attitude.
Deborah's Place, Chicago, IL (not-for-profit organization)
Administrative Assistant, 2010
Internship assisting development manager in fundraising projects and
performing data entry and query development in the Raiser's Edge database
of stakeholders, donors and in-kind donations, and also assisted in
maintaining the Wish List.
. Liaison between volunteers and the development coordinator in order
to maintain a database of volunteer participation and skills to assist in
future planning, placement and tracking.
. Provided administrative assistance to the development staff by
preparing and forwarding solicitation letters, materials and thank-you
letters to donors. Assisted in the fundraising event preparation for the
25th Anniversary Gala. Also performed scanning, copying and
transcription of staff interviews.
Locke, Lord, Bissell & Liddell, LLP, Chicago, IL, May 2006 - March 2009
Pretzel & Stouffer, Chartered, Chicago, IL, October 1990 - May 2006
Legal Assistant
Administrative support to Partners, Associates and Paralegals in
preparation and distribution of summonses, complaints, subpoenas,
discovery, motions and oral arguments.
. Abstracted deposition and medical resumes and prepared cross-
examinations, closing arguments and notebooks for trial.
. Compiled data and created spreadsheets for client meetings.
. Organized marketing packages for distribution to potential clients.
. Communicated with clients to schedule depositions, meetings, court
and trial dates.
. Planned and arranged travel, hotel and automobile accommodations.
. Maintained attorney calendars, billing and filing systems, and
processed vendor bills.
. Daily operation of transcriber machine to create correspondence and
court documents.
EDUCATION/PROFESSIONAL DEVELOPMENT
Chicago Career Tech Program, Class I, Chicago, IL, May 2010 - October 2010
Certificate of Completion
Participated in and completed an innovative and intense 6-month, 6-day per
week technology program for Chicago workers. Created by Mayor Richard M.
Daley and supported by the business community, this program strengthens
Chicago's position as a technology center, while providing a path to
technology jobs for Chicago's workforce. Participated in accelerated
university classes (DeVry University), an internship with a designated
employer (Northwestern Memorial Hospital), and involvement in community
service at a not-for-profit organization (Deborah's Place), each 2 days per
week.
DeVry University Chicago Career Tech Program, Chicago, IL, May 2010 -
October 2010 (31 credit hours)
Certificate of Completion, Healthcare Information Technology Program
(Emphasis on medical terminology, anatomy & physiology, medical coding and
billing, legal and regulatory issues, and health insurance reimbursement)
University of Illinois Chicago Circle Campus, Chicago, IL (55 credit hours)
Course of Study: Liberal Arts
Contact this candidate