Customer Service Manager
Resume:
R. Andre’ Stevenson
Reginald Andre’ Stevenson
Ft. Mitchell, AL 36856
Email: *****.***********@*****.**** Cell: 229-***-****
Results-driven manager with 20 years of experience in manufacturing support, operations, and supply
chain management of consumer products and medical device industries. Successful in driving targeted
results in critical areas of maintenance, cost, delivery, and skill development of direct reports. Extensively
experienced in the development and implementation of self-managed teams with fluidity to adapt to
business needs. Skills and competencies include:
• •
Lean Manufacturing Project management
• •
Autonomous/ Preventive Operational Excellence
Maintenance
• •
Supply Planning & Procurement GMP Compliance and Procedures
• •
Operations Management Materials Supply Management
• •
FDA & European Regulations Team Building & Accountability
• •
High Performance Work Systems SAP Planning Platform
EDUCATION
Bachelor of Science, Mechanical Engineering, May 1993
Tuskegee University, Tuskegee AL
PROFESSIONAL EXPERIENCE
June 2013- Present -- SiO2 Medical Products, Auburn, AL
Accountable for all aspects Supply Chain, Inventory Management and Customer Service within the
medical device manufacturing business. Responsibilities include:
• Establish and maintain supplier scorecards. Initiate development plans for suppliers that are
not meeting performance expectations.
• Maintain supplier specifications and manage supplier product changes.
• Initiate and maintain supply agreement contracts which detail the performance and product
expectations along with contract requirement.
• Coordinate material resource planning and provide forecasts to suppliers for capacity
planning.
• Work with supply base to continually reduce cost of goods.
• Maintain appropriate inventory system to control inventory costs.
• Ensure inventory accuracy and perform reconciliation activities.
• Direct the Scheduling and Purchasing functions to ensure adequate supply and proper flow of
raw materials and supplies.
2009-2013 -- Pfizer Consumer Healthcare, Albany, GA
March 2009-January 2013 -- Global Supply Chain Manager
Led an organization consisting of six direct reports in the execution of supply chain activities supporting
in areas of production planning, procurement, materials management, warehousing & logistics.
• Managed transition of SAP planning, procurement and logistics systems through transition of
ThermaCare brand between Procter & Gamble, Wyeth, & Pfizer brand ownership.
• Accountable for annual expense budget of $2.7MM & materials budget of $16.5MM
• Responsible for maintenance of warehousing equipment and ancillary support systems.
• Achieved superior customer service metrics above 98% fill rate levels.
• Delivered sustainable results in customer service and material supply resulting in $200,000 in
materials savings.
• Maintained and executed employee assessment system to drive accountability and timely
employee feedback.
• Led the successful SAP conversion warehouse management systems during P&G-Wyeth/Pfizer
transition.
• Developed additional support personnel into self-directed roles of finished product planning and
material supply management.
• Effectively converted 18 suppliers through business transitions between parent companies.
• Supported and drove the successful on-boarding of 20 new colleagues as function of H.R.
responsibilities.
• Managed crisis situation of single-sourced suppliers during peak season demand spikes, while
achieving 99% customer service rate.
• Delivered ThermaCare expansion into 7 regions as supply chain leader.
• Initiated and obtained funding to support direct shipment process to international distribution
centers resulting in $210,000 annual savings
• Effectively serve as Lead Facilitator for Consumer Operating Unit Recognition Program.
• Developed and led Site Engagement initiative for ThermaCare Business to promote employee
involvement and development.
• Served as Pfizer/ThermaCare community and corporate affairs liaison.
1993-2009 -- Procter & Gamble Paper Products Co., Albany, GA
2006-2009 -- Human Resource & Logistics Manager
3
R. Andre’ Stevenson
ThermaCare Heat Wrap Operations
Singularly accountable for the delivering of Supply Chain management results coupled with Human
Resource first-line responsibilities. Lead an organization consisting of four direct reports in the execution
of: production planning, procurement, materials management, warehousing & logistics.
• Managed the finish product planning, raw material procurement, and production scheduling
systems.
• Accountable for the maintenance of warehousing equipment and ancillary support systems.
• Delivered category benchmark results in customer service, inventory costs, and drove systematic
improvements in personnel planning capabilities.
• Managed employee development and on-boarding processes for 60-person workforce.
• Accountable for Education & Training systems supporting the non-exempt technician workforce.
• Launched ThermaCare into 2 new countries during tenure as supply chain leader.
• Managed annual expense budget of $1.75MM & materials budget of $14.5MM.
• On-boarded and developed finished products planning and material supply management role to
support business growth (trained and qualified resource).
• Supported transition of the entire organization through corporate divestiture. 100% employee
retention achieved.
2003 – 2006 -- Operating Department Manager
ThermaCare Heat Wrap Operations
• Possessed single point accountability for key manufacturing results for a department of 35
technicians and one process engineer.
• Duties included the management of annual operating budget, team skill development, and short
and long-term business results of safety, quality, and reliability.
• Accountable for the coaching and development of leadership technicians and the execution of
numerous business systems including: team effectiveness, safety standards, individual work
plans, quality and maintenance systems, staffing, material utilization, and performance
management.
• Demonstrated process reliability improvements of 8% over course of tenure while flexing the
organization between 2 to 4 operating teams based on business drivers.
• Drove successful reduction of maintenance cost by $450M through use of TPM tools while
leading business Autonomous Maintenance program.
2001 – 2003 --Lead Technical Engineer
ThermaCare Heat Wrap Operations
Responsible for the systematic reliability improvement of converting and packaging operations for two
departments of an FDA regulated business. Duties included the management of five (5) technical
resources while serving as single point of contact for technical issue resolution and project initiative
management. Project workload included process reliability improvement and scrap reduction efforts
while managing a $3.0 million budget. Consistently managed 5 to 7 projects simultaneously with budgets
of $20,000 to $500,000. Improved packaging reliability and throughput by 15% through focused
improvements in maintenance and personnel capability.
1998 – 2001 -- Sr. Technical Engineer Plant Engineering
Tissue-Towel Converting
Accountable for project management, planning and execution of initiatives for converting systems of a
22-line kitchen roll towel and bath tissue operation. Business-wide resource in pack systems start-up and
de-bottlenecking efforts. Led the start-up of a $13 million effort to double packing capacity of a kitchen
roll towel operation. Single point of contact for the start-up of a $7.9 million project to add additional
packaging flexibility to a bath tissue operation. Managed several smaller projects simultaneously within
the scope of $15,000 to $300,000.
Other Positions Held at Procter & Gamble
1996 – 1998 -- Pack System Manager (Tissue -Towel Converting)
1995 – 1996 -- Converting Machine Manager (Towel Converting)
1994 – 1995 -- Line Manager (Diaper Making)
1993- 1994 -- Process Engineer (Diaper Making)
ACTIVITIES/AWARDS
• Pfizer Annual Vision Award Recipient – People Focus(Employee Engagement)
• United Way of Southwest Georgia – Board of Directors
• Big Brothers Big Sisters of South GA – Board Of Directors
• Darton College Corporate Advisory Board
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