Customer Service Manager

KAREN TABER

***** ***** **** ** ******@*****.***

Romoland, CA 92585 951-***-****

SUMMARY

I am a dependable, motivated, hardworking team player, business and people

oriented with over 10 years’ experience in the banking and office industry. My

strengths include customer service, cash handling, and balancing, front and back

office operations with respect to the chain of command.

Banking Operations Able To Multi Task Mail Room

Clerical Operations Customer Service Team Player

Cash Handling Data Entry Dedicated

PROFESSIONAL EXPERIENCE

BBVA COMPASS, Moreno Valley, CA 2005 to 2010

Banking Industry/Central Operations

Operations Manager 2

Created policy and procedures guides for department to better improve

efficiency.

Maintained communications with any and all government agencies

pertaining to banking operations.

Performed department audits to insure the department remained in

compliance with the banking regulations.

Worked directly with upper management and vendors on multiple projects

to help promote customer service.

Coordinate with various staff for operational support activities; serve as a

liaison between departments and operating units in the resolution of day-

to-day administrative and operational problems.

Karen Taber ******@*****.*** 951-***-**** page 2 of 2

BBVA COMPASS, Moreno Valley, CA 1991 to 2005

Banking Industry/Retail Branch

Branch Manager

Entrusted with the most complex customer service issues as a result of

exceptional ability to promptly resolve concerns and satisfy customers.

Responsibilities included scheduling, training, team member building, and

reinforced good working habits which allowed the branch to operate

proficiently.

Performed daily teller and vault currency audits to prevent a loss to the

bank or the teller.

Safeguarded banks documentation according to the retention.

Opened new accounts and sold new products to promote growth income.

TRAINING

Northview High School, Graduated 1977, Consumer Compliance, Customer

Service, Center for Employment Training, “Office and Computer Skills”, and

Management and Supervisors Teambuilding skills.

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