Sales Manager

Steven M. Morales

**** ********* **. *********, **, 72103

*************@*******.***

EDUCATION: University of Central Arkansas. Bachelor of Arts in Economics;

Emphasis in Developing Nations, May 2009

PROFESSIONAL EXPERIENCE:

Ole Travel. Marketing/Sales Representative (Lima, Peru) 01/11 to 05/11 -

Created sales/marketing plans and promotional deals. Specialized in

bringing social media awareness to the travel agency. Attracted/tended to

new clients via email and telephone with excellent communication skills and

a positive attitude.

Gadventures LLC. Marketing/Planning Coordinator (Tyler, Texas) 11/09 to

11/10 - Designed luxurious group travel itineraries, developed various

marketing and PR plans to attract potential travelers, Coordinated with

local and national travel representatives via email and phone, Constructed

detailed contact list of prospective clients, networked and arranged

meetings with executive cliental in order to demonstrate benefits of group

travel.

First Federal Bank Texas. Teller (Tyler, Texas) 11/09 to 06/10 - Accurately

processed transactions while keeping customer's time and money in mind,

Addressed customer concerns personally and via telephone, maintained and

updated financial documents in banking system, arranged and filed

administrative documents.

Freelance. Adult English Instructor (Helsinki, Finland) 06/10 to 09/10 -

Designed private and customized lessons for adult students based on their

needs for the English language. Created a comfortable atmosphere where

adult students could interact and participate in spoken English. Assessed

areas of potential improvement in each student's written and spoken

abilities to help them enhance their English skills.

Contestium, LTD. Country Manager (Helsinki, Finland) 5/09 to 11/09 -

Strategically created and executed marketing and Public Relations plan for

worldwide music competition through written and online social media

outlets. Successfully recruited 50 new talents from the United States.

Ecole Sup rieure de Commerce. Foreign Exchange Student (St. Etienne,

France) 9/08 to 12/08 - Focused on cultural awareness of European lifestyle

and business tactics including International Advertising (European and

American), Marketing Innovations (created a global product and marketing

plan), Human Resource Management (developed strategic organizational

skills).

Outback Steakhouse. Server (Conway, Arkansas) 4/07 to 9/08 - Greeted each

customer with a positive outlook/opportunity while offering a unique dining

experience. Successfully exceeded weekly goals by up selling, (promoting

special items) and always asking for the sale for "extras" (appetizers,

desserts and beverages) to complete the total dining experience. Received

Aussi recognition for exceeding $1,000 in nightly sales, weekly sales

contests and customer surveys.

San Francisco Bread Company. Shift Manager (Conway, AR) 1/05 to 4/07 -

Managed and trained seven associates on Standard Operating Procedures,

(both front of house and back of house systems) reconciled daily reports,

compiled biweekly inventory list, and translated for Spanish speaking

guests.

FOREIGN LANGUAGES: English (Native), Spanish (Fluent), French (Advanced)

TECHNICAL SKILLS: Microsoft Excel, Word, PowerPoint & Outlook, Adobe

Photoshop, Joomla CMS

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