Customer Service Representative
Resume:
**** *. **** ***** ***: (***) ***-
Phoenix, AZ 85017 Email:
************@*****.***
Isabel H.Y. Chang
Objective Any position that I may qualify for
Highlights Tri-lingual in written and spoken English and Chinese
(Mandarin & Cantonese)
Can type 80 WPM, good in 10-Key
Have call center experiences and over 2 years of office
experience
Good English writing skills and organizational skills
Have worked with IBM/Mac, MS Word, Word Perfect, Excel,
Outlook Express, FrontPage, and the Internet. Can create
webpages in HTML and Frontpage
Education Bachelor of Arts in Psychology, The University of Hawaii at
Manoa
3.5/4.0 GPA in Psychology, Dean's List for fall semester
Graduated Magna Cum Laude from McKinley High School in
Honolulu, HI
Experiences
10/10 - 04/11 Vine Marketing Services
Phoenix, AZ
Telemarketer
Called people to sell products and services such as Cox
related products.
05/10-06/10 Grafton Staffing Agency
Phoenix, AZ
Customer Service Representative
Received incoming calls from customers and scheduled trips
for them on the computer
01/09 - 02/10 Market Solutions Group
Phoenix, AZ
Survey Interviewer
Called people to conduct surveys over the phone in both
English and Chinese (Mandarin and Cantonese) and recorded
their answers on the computer
02/07 - 06/07 Consolidated Auto Sales
Phoenix, AZ
Office Clerk
Answered phones and transferred calls
Collected auto loan payments from the customers at the window
Processed transactions on the Cash Register and counted the
money
Prepared payment cards, payment records and mailed them to
the customers
Called agencies to verify customers' insurance coverages and
updated the information on the computer
Mailed reminder letters to customers regarding their
insurance coverages
04/05-03/06 Law Office of Carmen
DiAmore-Siah Honolulu, HI
09/03 -09/04, 02/02-11/02
Secretary
Answered phones and scheduled appointments
Prepared exhibit lists, tabs, forms, documents and put
packages together
Prepared and put together adjustment of status packages
Prepared checks, transmittals, correspondences, mailings and
postages
Filed documents at the Family Court, Immigration Court &
Immigration Service
Contacted clients about notices received and their cases
2005 Russell's Convenience
Store Honolulu, HI
Cashier
Operated the Cash Register, processed checks and credit cards
Replenished and stocked cold beverages and items
Counted the money and closed out the Cash Register
Monitored the store, cleaning work
2004 Lobster and Crab House
Honolulu, HI
Cashier
Operated the Cash Register, processed checks and credit cards
Entered customers' orders into the Cash Register
Counted the money and closed out the Cash Register
2003 SMS Research, Inc.
Honolulu, HI
Survey Interviewer
Called people to conduct surveys over the phone and recorded
their answers on the computer.
200*-****-**'s Realty
Los Angeles, CA
Secretary
Answered phones and took messages
Reconciled bank statements manually for company and
customers' accounts
Created annual and quarterly reports for different property
accounts on Excel
Composed business letters, sorted mails and prepared lease
agreements
Issued checks to different vendors and property account
owners
1999 The University of Hawaii at
Manoa Honolulu, HI
Lab Assistant
Cleaned and re-shelved tissue culture glassware
Operated the autoclaves and helped with other lab work
1999 The University of Hawaii at
Manoa Honolulu, HI
Data Entry Clerk
Updated the computer database, SAMS (Senior Assistance
Management
Systems) for different organizations such as Catholic
Charities for Elderly Services, Moillili Community Center and
St. Francis Bathing Services for Senior Citizens.
Languages
Tri-lingual in written and spoken English and Chinese
(Mandarin and Cantonese)
Past Leadership
Activities The University of Hawaii at Manoa, Honolulu, Hawaii
Secretary, The Taiwanese Student Association (TWSA)
Member, The Student Activity and Program Fee Board (SAPFB)
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