Management Real Estate
Resume:
Thomas A. Watson, CFM
Red Rock, Texas 78662 *******.***@*****.***
Cell: 512-***-****
Facilities Operations and Data Center Critical Infrastructure Professional
Corporate Real Estate & Administration
Innovative industry leader with domestic and international expertise
developing, implementing and managing Facilities & Data center strategies
that positively affect the bottom line. Adept at critical infrastructure
management, managing complex infrastructure issues to resolution and global
maintenance procedures implementation. An effective leader who promotes
teamwork and solid customer relationships. Developed data center growth
plans and managed critical infrastructure upgrades globally.
Corporate Strategy ~ Critical Infrastructure Management ~ Planning ~
Negotiations ~ Project Management
Tier 1-3 & Remote Data Center Management ~ SAS70 & Audit Compliance ~
Problem-Solving & Analytical Skills
Site Search & Selection ~ Procurement ~ Real Estate ~ Budgets ~ Team
Building & Leadership Skills ~
Client Relationship Management ~ Written & Verbal Communications
PROFESSIONAL EXPERIENCE
Stream Global Services, Inc., Richardson, Texas
Global BPO outsourcing contact center company employing 30,000 people
worldwide delivering customer & technical management services in 40
languages and 30 foreign countries
Director, Caribbean/ Latin AMERICA REGION, REAL ESTATE & FACILITIES &
Global Infrastructure, 2008 - Present
Senior professional responsible for global development and alignment of
corporate real estate & data center strategy with client and revenue
growth.:
. Provided regional oversight of largest global expansion in company
history, which includes the development of new strategy and process in
all areas of corporate real asset management. Real estate portfolio
currently 5+ million sq.ft, remotely managed team of 8 regional
property managers.
. Implemented global budget and infrastructure maintenance models which
increased efficiency and reduced global outages by 42%. Initiated
global Facilities change management which gave transparency into
Facilities organization by Ops and IT making necessary maintenance
activities awareness more efficient and provided accountability
internally. Trained and lead a global real estate and facilities team
in excess of 200 people in standardized maintenance procedures, change
management, best practices, and critical infrastructure awareness.
24/7 Global Facilities Infrastructure Support.
. Managed Asia Pacific region of approx 1million sq ft, during the
Etelecare acquisition in 2009 in addition to normal duties.
Additionally managed $30 million in construction and capital refresh
projects providing expansion and revenue growth in the region.
Developed real estate growth plans in Asia, Africa and North & South
America. Directed construction projects globally on time and within
budget in extremely aggressive conditions which helped ensure revenue
targets.
GTECH Corporation, Austin, Texas
Company provides high quality gaming & lottery solutions for 75% of global
gaming market.
Senior manager, North America Real Estate/Facilities & Global
Infrastructure, 2005 - 2008
. Responsibilities included critical maintenance coordination,
Facilities management for regional properties, data center metrics and
reporting to internal and external customers, SAS70 audit
representation.
. Negotiated in excess of 50 critical infrastructure contracts annually
to support internal SLA's and customer requirements. Implemented
Facilities usage of Change Management to increase transparency into
the Facilities organization and created a framework for continued
partnership with IT for all infrastructure issues globally. Chaired
energy management project team for cost effective energy solutions.
. Created proprietary data and analytical methods in data center site
selection and project implementation that minimizes decision-making
time, allowing internal clients to stay focused on core functions and
winning new jurisdictions for growth. 24/7 Global Facilities
Infrastructure Support
Thomas A. Watson, CFM *******.***@*****.*** PAGE
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Providian Financial Corporation, Austin, Texas
Credit Card company that has since merged with Washington Mutual in 2005,
approx 15,000 people and $5 billion in revenue at time of employment.
Facilities MANAGER, 2002 - 2005
. Managed a total of 725,000 square feet of call center space in several
metropolitan areas. Specific responsibilities include management of
mail services and facilities maintenance, supervision of office staff,
commercial contractors and vendors (landscaping, plumbing, electrical,
HVAC, roofing, and janitorial contractors). Preparation of
construction, service and vendor contracts, internal and vendor change
orders. 24/7 Regional Infrastructure Support. Managed a team of 4
Facilities managers. Responsible for Data Center infrastructure and
maintaining uptime SLA's to ensure business performance of the sites.
Additionally coordinated all data center projects and maintenance thru
Change Management procedures and extensive cooperation with IT groups.
. Perform all accounting functions related to Facilities Management
i.e., lease negotiations, escalations, accounts receivable and
payable, year-end account reconciliation's and preparation of
operating budgets. Daily interaction with various levels of management
and building owners. Conduct weekly property inspections, maintain
logs, process monthly reports, daily problem solving under emergency
and non-emergency conditions.
. Ensured customer service to business unit thru helpline as well as
weekly interface with management to ensure a great working
environment. Coordinate with on-site security department for increased
security needs for special functions. Worked directly with CSC support
staff to ensure smooth operation of IT department.
MOTOROLA, INC., Austin, Texas
A leading global manufacturer with capacities in all areas of the
electronics industry in multiple markets and verticals.
maintenance TECHNICIAN IV, 2000 - 2002
. Operated and repaired world class semiconductor equipment in a clean
room environment that produced chips for automotive and personal PC
applications. Specific responsibilities included monitoring machinery
during manufacturing process, tracking lots at every stage via
computer, training co-workers, achieving daily production goals,
troubleshooting broken equipment down to component level, maintaining
QS9000 practices to ensure quality of product, PLC programming,
coordination with engineers on assembly of new production lines,
coordination of the installation of new equipment, ordering supplies
as needed, communication with management in weekly site meetings about
production related issues, and composed technical documentation of new
equipment and procedures for other operators to follow. Obtained Haz-
Mat certification and was a member of the Medical Emergency Response
Team (MERT) to ensure a safe working environment. Was certified on 95%
of floor machinery which composed of 32 different operations.
C.P. SNYDER CONSTRUCTION COMPANY, Austin, Texas
A full-service general contractor in the central Texas area that primarily
focused on government and education construction opportunities, project
ranged from $5 to $50 million.
ASSISTANT SUPERINTENDENT, 1997- 2000
. Performed as an integral part of a commercial construction management
team that primarily built schools and other government buildings.
Primary responsibilities included daily scheduling, meetings with
superintendent, vendor management, contractor scheduling, conflict
resolution with multiple contractors to ensure schedule adherence,
materials procurement, site inspections, safety inspections for OSHA
compliance, clean up crew supervision, managed labor crew, etc...
. Operated equipment as needed (bobcat, dozer, genie boom, etc.) to
ensure job schedule. Coordinated contractor's deliveries, site space
utilization to minimize handling of materials, and site security
issues.
Thomas A. Watson, CFM *******.***@*****.*** PAGE
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Previous employment: OPERATIONS manager, A&S HYDROMULCH company, Bastrop,
Texas; Apprentice Electrician, Watson Electric Company, San Marcos, Texas.
EDUCATION / AFFILIATIONS / SPEAKING ENGAGEMENTS / CONTINUING EDUCATION
Business Administration (2 years), Tarleton State University, Stephenville,
Tx
Member - IFMA (International Facilities Management Assoc, corporate real
estate association)
CFM & FMP Designation thru IFMA (Certified Facilities Manager & Facilities
Management Professional)
Member - IFMA Austin Chapter
Former Principle Member, Uptime Institute Network, Steering Committee Group
5, GTECH Corp.
"Remote Data Center Management," Uptime Institute Spring Conference '07,
Peoria, IL, 4/07
Continuing Education Classes Completed: Bank Secrecy Act, Giving and
Receiving Feedback, Managing within the Law, Harassment Awareness for
Managers, Diversity in the Workplace, Performance Management Development,
Business Ethics, 7 Habits of Highly Effective People, Franklin Covey Time
Management, Project Management Fundamentals, Managing without Authority,
(list truncated)
ITIL Foundation in IT Service Management, HP Training Site, Dallas, Tx '04
Infrastructure Specific Continuing Education Classes Completed: Powerware
UPS First Responder Factory Training, Liebert UPS & CRAC Factory Training,
Russelectric Switchgear Factory Training, APC Data Center
University(multiple modules), Caterpillar Factory Training, APC UPS Factory
Training, Uptime Institutes "Cooling High Density Data Centers" &
"Justification & Obtaining Funding for Major Data Center Projects",
multiple data center tours and infrastructure seminars thru Uptime
Institute additionally, PDI Static Switch Technician Training, Square D
Powerlogic Training, Siemens BMS technician training, Uptime Monitoring
Devices Technician training, (list truncated)
Professional Reference available upon request.
Contact this candidate