Customer Service Manager

* * *** * *** L B R O O K D R . H O U STON, T X * 7 0 9 5

( 8 3 2 ) 2 07 2 5 0 5 • SAT 2 0 0 9 2 6 @ YA H O O . C O M

SHAUNA THOMAS

OBJECTIVE

To obtain a career where I can use my knowledge of psychology and

customer service to enhance my professional and personal abilities to

further my career goals.

SUMMARY

I have several years of experience in customer service, administrative

duties, office management, and human resource experience. I recently

completed my Bachelor’s Degree in Psychology from the University of

Houston Downtown. I am an expert at all Microsoft applications and have

some experience with quick books. I am very good with computers and I

am a fast learner. I am a people person and am very outgoing and have a

great sense of humor and am very professional. I am a hard worker and I

am very organized. I feel that I would make a great asset to any company

and would perform with 100% effort to any task I am assigned.

EDUCATION

[2007 2011] University of Houston Downtown Houston,

Texas

Obtained a B.S. in Psychology

[2001 2004] Tomball Community College

Tomball, Texas.

Obtained an A.A. with emphasis in Psychology

E MPLOYMENT

2011 Big Brothers Big Sisters

Intern Customer Support Representative

• Make calls to Volunteers and parents to verify enrollment status.

• Called references of volunteers.

• Entered in new children and volunteers into AIM system

• Answered phones

• Filing

• Organized filing cabinets and client information

2010 U.S. Census Bureau, Houston, TX

Crew Leader Assistant and Enumerator

• Responsible for the training of employees on the proper

procedures for conducting questionnaires.

• Assisted Crew Leader in daily census responsibilities.

• Organized census paper work with a 0% error rate.

• Observed team members and offered advice on ways to increase

results of people who answered questionnaire.

• Conducted census questionnaires

• Interacted with people in a friendly and professional manner.

2009 2010 America’s Furniture Brand

Sales Associate

• Excelled in Sales of high end furniture

• Customer Service

• Billing

• Shipping and receiving

2007 2008 Pinnacle Securities, Houston, TX

Administrative Secretary and Human Resource Manager

• Responsible for all office duties including filing,

Typing letters, memos, and various documents at a rate

of 60 wpm.

• Payroll

• Answering phones and scheduling interviews

Accounts Receivables and Accounts Payable

•

Handled all new hire paperwork including back ground checks

•

and finger printing

2006 2007 Spencer’s Gifts – Willowbrook Mall

Assistant Manager, Sales Associate

• Sales

• Customer Service

• Managed employees

• Bank deposits

• Counted down nightly or daily cash

• Open and Closed store

• Loss Prevention

• Inventory

2005 2006 M.S.I & Associates, Houston, TX

Administrative Secretary and Office Manager

• Responsible for all administrative duties including:

• Filing paperwork which I kept very organized so that it made

my work more proficient.

• Handled shipping and receiving

• Arranged owner’s travel needs including booking flights and

hotels.

• Conducted interviews for potential employees.

• Handled all payroll for employees

• Accounts Payable and Accounts Receivables

2004 2005 Texas Youth Autism Project, Houston, TX

Behavioral Therapist

• Conducted behavioral therapy sessions with children who have

autism.

• Provided means for children to cope with everyday life by

improving normal vocabulary and behavioral skills.

• Mentored autistic children by providing compassion and education

to the treatment both of the children and their parents.

2002 2004 AAA Self Storage, Houston, TX

Residential and Property Manager

• Managed both the office and property

• Handled all leasing contracts

• Collections of past due accounts.

• Hosted auctions for non payment units.

• Daily deposits into bank.

• Collected payments from occupants

• Vacancy reports and Occupancy reports done daily.

• Accounts Payable and Accounts Receivable

References are available upon request.

Contact this candidate