Customer Service Sales
Resume:
Jacqueline Lee
*** ************ ***** ( Nashville,TN 37214 ( (615) 423- 5055 (
**************@***.***
Objective
I am seeking a rewarding position allowing me to demonstrate my
organization, customer service, communication and management skills
proven by 15years of successful, profitable employment.
Profile
I am an honest, dependable, hard-working individual that believes
success is earned by leading by example. My talent for quickly
mastering technology, motivating a staff, the handling of confidential
records and my demonstrated history of producing timely reports makes me
a desirable candidate for any organization.
Flexible and versatile - able to maintain a sense of humor under
pressure. Poised and competent with demonstrated ability to easily
transcend cultural differences. Thrive in deadline-driven environments.
Excellent team-building skills.
Skills Summary
Staff Management Computer Savvy Insurance Billing
Report Preparation Customer Service Accounting/Bookkeeping
Written Correspondence Scheduling Front-Office Operations
General Office Skills Marketing & Sales Payroll
Professional Experience
Communication: Reports/Presentations/TECHNOLOGY
o Prepare reports for health care organization, detailing medical
center revenue, client satisfaction, formulates annual budgets and
reviews financials with the leadership team, ensuring compliance with
company policy deadlines.
o Conduct staff meeting to ensure compliance and facilitate team-work
and understanding.
o Provides technical support and/or resources to clients and center
personnel as needed.
o Rapidly learn new operating programs to provide accurate and
efficient data management.
Customer Service/Marketing/Problem Solving
o Oversee front-office operations and provide impeccable customer
service:
o Manage approximately 500+ existing and new clients.
o Assists sales and marketing efforts by conducting various events:
o Onsite tours for clients.
o Client visits with sales team to ensure customer satisfaction.
o Participates in work of subordinates to facilitate productivity and
customer service to overcome difficult aspects of work.
o Work front-desk to uncover any underlying challenges.
o Performs duties to achieve and exceed established service
standards.
Jacqueline Lee
R sum , Page Two
Professional Experience, continued
DETAIL MASTERY & Organization
o Manage all aspects of day-to-day operations as Center Operations
Director at Concentra Medical Center.
o Facility maintenance/supplies.
o Supervise patient scheduling for busy office averaging 250
appointments weekly.
o Finances: accounts payable/receivable, invoicing, insurance
billing, budgeting.
o Supervision of a total of 8 medical assistants and providers.
o Compliance with all healthcare facility, HMO and insurance
requirements.
Employment History
CONCENTRA MEDICAL CENTER - Nashville, TN;
Center Operations Director, 1999 to June 2009
SEG DURATEK- Oak Ridge, TN;
Data Entry Specialist, 1994 to 1999
Education
Roane State Community college
sTUDIES IN NURSING
Computer Skills
Microsoft Word PracticeVelocity(urgentcare
Microsoft Excel billing/records software)
Microsoft PowerPoint OccuSource(patient/client records)
Ultipro(internal personnel
software)
Contact this candidate