Customer Service Quality Assurance

Novada Orem

**** ********* **** 410-***-**** Phone

Randallstown, MD 21133

Professional Summary

Highly motivated, self-starter, seeking career growth position. Exhibits

leadership qualities and excels well in a group atmosphere or works well

independently. Very detail oriented with the ability to multi-task as

needed.

Career Experience

Baltimore County Public Schools-Towson, MD 2003-present

Substitute Teacher/Personal Assistant

Fulfill teaching assignments as needed by elementary schools.

Establish relationships with school administrators to maintain

performance goals.

Develop grade appropriate lesson plans for classrooms.

Assist students individually or in groups with instructional activities.

Provide supervision for recreational play, field trips, and special

programs.

Assist teachers in monitoring student behavior while in classroom

environment.

Orem Family Day Care-Baltimore, MD 2001-2003

Owner/Operator

Provided overall childcare for newborn thru 4 year olds.

Partnered with community organizations to establish Arts Awareness

Program.

Provided accurate billing for parents/guardians.

Performed safety audits to ensure compliance with state guidelines.

Assisted parents/guardians in obtaining vouchers for child care

assistance.

Aetna US Healthcare-Dover, DE

2000-2001

Customer Service Representative

Successfully handled inbound client inquiries in a call center

environment.

Consistently met performance goals in the areas of Productivity, Average

Handle Time, and Quality Assurance.

Provided benefit information to health care providers and members.

Partnered with claims department to ensure accurate claims processing.

Systemax-Port Washington, NY 1999-2000

Assistant Traffic Manager

United Parcel Service-Fresh Meadows, NY 1987-1999

Administrative Technician

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