Customer Service Sales

Location:

Bullhead City, AZ, 86442

Posted:

June 13, 2011

Contact this candidate

Resume:

Kristie M. Wilson

**** ****** *******

Bullhead City, AZ. 86442

928-***-****

********.*.******@*****.***

Objective: To obtain a position with an organization in which will utilize my experience and proven performance in Retail and Personnel Training to

•

benefit mutual growth and success in the professional career bound job.

Employment

Sam’s Club

600 Hwy 95

Bullhead City, AZ.

10/2005 – 03/2011

Supervisor: Lynn Eubanks

Positions:

• Advantage Coordinator : Build new business and memberships for the Company by scheduling appointment and attending meetings with business

Prospects and Members, obtaining credit sign ups, upgrading memberships, generating new leads, and following up on Member/Prospects concerns, issues

and questions. Develops and supports Membership by providing information on Membership benefits, promoting the value of the company produces and

services, processing memberships, upgrades, credit accounts, participating in sales and marketing evens and making effort to meet membership goals.

• Member Service Associate: Processes member refunds and exchanges in accordance with Company policies member purchases, and sorts, secures and

returning merchandise to the appropriate department. Operates hardware suck as cash registers or related equipment, processes member purchases, and

assists in payment, refunds and exchanges using appropriate procedures for different membership and payment types.

• Inventory Audit Associate: Performs audits and completes audits reports by counting merchandise, researching variances or discrepancies, identifying and

accounting for shrink or overages, and adjusting inventory counts. Follows financial guidelines and related laws and regulations when conducting audits

and documenting findings. Advises others on audit practices and principles when asked to do so. Tracked goods, prepares audit reports, and identifies

causes of shrinkage or overages in a timely matter. Reports incorrect or inefficient inventory or auditing guides.

• Check Out Supervisor: Assists management with the supervision of associates on the front end by assigning duties, communicating goals and feedback,

teaching and ensuring compliance with company policies and procedures, supporting the open door policy, and participating in recruiting, hiring,

scheduling, promoting, coaching, and evaluation associates. Maintaining cash registers and lanes and reduces shrink by stocking register supplies, box

bins, and identifying concealed merchandise.

• Meat Team Leader: Assists management with the supervision of associates in the meat area by assigning duties, communicating goals and feedback,

teaching and ensuring compliance with company policies and procedures. Participating in recruiting, hiring, scheduling, promoting, coaching, and

evaluation associates. Cleans the meat area, utilizing approved chemicals, supplies, tools and equipment.

• Center Section Team Leader: Supports the club of the community merchandising concept and suggests merchandise to management that meets the needs of

local members. Plans for member service and sales based on events outside the club. Helps associates understand and apply safe and correct ways to

handle, move and display goods and does the same in own work. Guides and teaches associates on how to perform their work, assign task to others and

provide the tools they need to carry them out. Plans work based on business priorities and explains to others what is needed to get work done. Identifies

and oversees the tasks needed to reach goals. Looks for and suggest ways to improve performance and results.

• Photo & Connection Center Specialist: Performed and documents photo equipment maintenance and upkeep, logging and responding to silver recovery test

and output measurement, following proper equipment startup and shut down procedures, maintaining and ensuring chemical integrity, and reporting

down equipment to vendor and management. Provides photo products and service to members in accordance by assisting with purchasing decision, selling,

selecting images and completing order forms, preparing and processing film/digital images, operating, cleaning and maintaining, and demonstrating photo

equipment and stocking, monitoring, and securing fragile and high shrink merchandise. Operating hardware such as cash register and related equipment,

processes member purchase, and assists in payments, returns refunds and exchanges using appropriate procedures for different membership and payment

type.

American Family Insurance

4508 Hwy 95 Ste I

Fort Mohave, AZ.

02/2004 – 09/2004 (Temp)

Supervisor: Brian Bruns

Positions:

• Customer Service Rep: Answering phones, home, auto and life insurance quotes for new insured. Collections on past due billing accounts, scheduling

appointments for Broker reviews. Computer inputs of new applicants for new insured. 10 key by touch, faxing, computer literate, participating in sales

purchases, and assists in payment. Promoting the value of the company produces and services, processing insured’s, upgrades, credit accounts.

The Fitness Center

2580 Hwy 95

Bullhead City, AZ

04/2002 – 02/2004

Supervisor: Harvey Green

Positions:

• Marketing Director: Promoted and marketed a brand new business in the Tri State area, visiting business to let them know the benefits for their

associates. Customer service signing up new members, computer literate, data entry, 10 key by touch, assists in payment. Daily, weekly and monthly

closing procedures in cash check and credit card reports. Auditing daily and weekending reports for gross income and collection on past due accounts over

seeing business decision on marketing and promotion needs.

TLC Product Kompany

2700 S. Casino Dr.

Laughlin, NV

06/2001 – 04/2002

Supervisor: David Coffey

Positions:

• Merchant Manager: Control of the companies store appearance and inventory control, buyer for the companies gift items and apparel. Scheduling business

meetings with vendors to view and purchase new items, computer literate, data entry, 10 key by touch training of new hires. Daily, weekly and monthly

closing procedures in cash check and credit card reports. Auditing daily and weekending reports for gross income.

Enterprise Rent A Car

2550 Laughlin View Dr.

Bullhead City, AZ.

04/1998 – 06/2001

Supervisor: April Hamilton

Positions:

• Management Trainee: Customer service rep, work at the counter assisting customers and answering phones. Primary responsibilities include booking car

rental reservations and checking customers into and out of cars. Interns also help move cars from branch to branch, as needs arise, and pick up customers,

daily, weekly and monthly ending gross income reports, and daily accounts receivable, collection from insurance companies and other businesses, computer

literate, 10 key by touch.

Education

•

Simi Valley High School

Simi Valley, Ca. 93063

High school diploma

General Education

• Personal References:

Kati Sharp

1660 Lakeside Dr. Ste. 555

Bullhead City, AZ. 86442

928-***-****