Engineer Manager

Louise Dennis

***** *. ***** ***** **

Scottsdale, AZ 85262

Mobile: 978-***-****

****.*******@*****.***

Opening Statement

Accomplished professional with extensive experience gained working

for top data networking, telecommunications and startup companies.

Achieved continuous career advancement through various roles

in computer operations, support, SW development team leadership,

people and project management of software development teams both

on/off-shore. Acknowledged for realistic, no-nonsense approach to

solving problems, professional conduct and technical

insight. Influential and enthusiastic leader who develops strong

working relationships, "leads by example", a productive, consistent

contributor eager to take on new challenges. Professional strengths

and skill sets include:

. Team Leadership . Verbal/Written

Communications . Listening, Influencing Others

. SDLC/Waterfall Methodology . Prioritization & Time

Management . Multi-site/Outsource Management

. Process/Quality Improvement . Integration/Release

Coordination . Project Planning/Management

. Project Mgmt Skills/Tools: MS-Office; Word, PowerPoint, Excel,

MSFT Project, IE, Outlook, Livelink(repository), ClarifyCRM,

Matrix(ECR/ECO), DOORS, GPOR(TTM/PPM), FlexCR, NetMeeting, Data

Entry

. Platforms: SunOS/Solaris, BSD UNIX, Windows NT/2000/XP/W2k3,

MS-DOS

. Languages: C, JavaScript, HTML, XML, Python, Bourne Shell, C

Shell, NOSL

. Technical Skills/Tools: Rational ClearCase/UCM, Subversion, SCCS,

RCS, Clarify/ClearQuality(Defect Tracking), Wiki, Atlassian Bamboo,

InstallAnywhere, NetBeans/Eclipse IDE, FrameMaker, Networking

Protocols, Cisco IOS, CLI, GNU tools, OA&M, FCAPS, NM (EM/MEM),

Multi-tier Client/Server, SNMP v1/v2c, MIB, Prolifics JAM, SQL,

Emacs, OpenWindows/XView, Ingres RDB/ABF

Professional Profile

Project leader & group manager with 10+ years experience leading

in software development implementations from inception through

to delivery. Proven strengths in organization, written and verbal

communication, project management, critical thinking, priority

setting, problem analysis and resolution, risk mitigation, SDLC, and

Waterfall methodology. Direct & matrix people management experience

with demonstrated proficiency in developing others through listening

and mentoring to maximize productivity while forming cohesive team

environments.

Managed & led 3-4 multi-cultural software development

teams straddled across India, Romania and US east/west time zones in

multi-site environments. Versatile and disciplined, capable of

coordinating multiple, concurrent development efforts.

Sole lead directly engaged in the identity/definition, collection

and maintenance of all project content for EM & MEM product &

legacy/sustaining releases aligned with feature sets on respective

targeted/managed devices. Resourced & facilitated kick-offs for all

projects.

Highly-effective building relationships with strong cross-functional

participation. Member of Integrated Project Team (IPT) for all

projects as the Engineering Project Leader (liaison) ensuring

alignment of requirements, resource/staffing, estimates,

implementation/task status, driving outcomes, tracking to milestones

and delivery of requirements to strategic commitments in-scope & on

schedule.

Detailed and quality-focused (Customer Satisfaction). Named team

Prime for Corporate Quality Improvement Initiatives executing

clean-up efforts, actively involved in fix delivery/planning

resulting in targeted defect reductions across

multi-product/multi-release streams.

Creative problem solving & obstacle removal, consistently resolving

issues with relentless determination and follow through. As a

result, often the go-to person and recipient of additional

responsibilities/roles in keeping projects/programs moving forward.

Recognized for effective and innovative use of tools to simplify and

streamline information flow and development processes resulting in

reduced time to completion.

Hands-on SW developer & focal point-of-contact involved with

Internal/External Customers, QA/PV, Training, Techpubs, Supply

Chain, Support & Field Engineering for issues, fixes & improvements.

Worked on high-level resource planning with direct Manager,

proposals & Statement of Work. Initiated, wrote up & handled change

management of Partner Business Justifications & export license needs

for outsourced/multi-site access.

Background and working knowledge in technical call dispatch/support

center & computer operations.

Employment Highlights

Proprietor, Shear Equine Services, Scottsdale, AZ 2009 -

Present

Mission to provide customized care packages tailored to individual

needs administered with meticulous attention to detail &

having achieved expertise in skin care, show-quality grooming & full

body clipping.

SW Project Leader & Coordinator OAM Applications, Nortel 2009 - 2000

Networks, Billerica, Ma

Converged Data Networks - Browser Based Interface (BBI)

Directed on/off shore teams of ~15 software engineers

co-located across India & US East/West Coast to design and

implement features, enhancements & fixes for Web-based UI Element

Management (EM) system used to configure and monitor Nortel

VPN Gateways & Network Access Switches.

Lead single point-of-contact for all product releases.

Systematically executed and delivered multiple

major/minor/maintenance/patch releases of the BBI SW for multiple

device platforms. Coordinated complex global implementation, each

with separate resources and timelines to strict deadlines, juggling

the technological, cultural, and people issues inherent in

facilitating worldwide projects.

Oversaw all content gathering, design estimates, tracking,

status/reporting to upper management (member on all core Integrated

Project Teams (IPT), meeting facilitation, equipment

acquisition/shipping overseas, document management, RN validation,

tracking, road-block removal and driving to outcomes.

SW Project Leader & Release Prime

Enterprise Network Solutions - VPN Router Multi-Element Manager

(VRMM) / OAM Power Tools

Directed on/off shore teams of ~8 software engineers co-located

across Romania & East Coast US to design and implement features,

enhancements & fixes for Java thick Client/Server off-box

multi-element management system used to provision & monitor Nortel

Router & VPN device suites.

Spearheaded and successfully launched transitional outsource team to

take over feature development of Client-side cartridges, facilitated

knowledge transfer & training to ramp up new Romanian team of ~5

software engineers. Maintained constant communication with technical

project lead to report progress, identify issues, and provide

solutions.

Running under strict budget constraints and product architectural

deficiencies, proposed and effectively introduced a roll out

strategy to address a functional data synchronization deficiency

between VRMM and the devices. Results were two-fold; 1) provided

customers with synchronized full feature provisioning 2) due to

improved customer satisfaction with the rollout, increased device

sales in the hundreds, significantly adding to the company quarterly

revenues.

Coordinated development efforts of ~5 software engineers for the OAM

Power Tools Solutions. Oversaw development, integration and

alignment of power tool jar files within the VRMM build release

deliverables providing these solutions as a bundled/launchable

offering multi-device provisioning that resulted in greater device

sales.

Resolved/fixed issues with product installer (InstallAnywhere) and

executed all unit/functional testing.

Created Beta Technology Transfer (BTT) presentation material with

team contributors, organized and facilitated knowledge presentations

for large internal & external customers.

Project Leader / Sr SW Engineer

Enterprise Network Solutions - Contivity WebUI & NNCLI

Web-based User Interface (Element Management System) & Nortel

Command Line Interface (Cisco-like CLI for configuration of

Contivity VPN Routers).

Sole lead for diskless device project, product release, hands-on

developer contributions, test plans and execution.

Lead single point-of-contact for a team of ~5 software engineers

providing back-to-back major/minor releases coordinating multiple

development efforts.

Actively involved in content planning with platform feature teams,

SQA, release management, product management and documentation.

Oversaw design estimation/scheduling, implementations, bug scrubs

and delivery of WebUI/NNCLI functionality aligned with platform

releases.

Led transition & support of legacy release development & maintenance

as outsourcing effort to Romania partner freeing up US based

expertise to future technologies.

SCS Group Manager

Carrier Data Networks - Service Creation System (SCS)

Appointed Group Manager after having identified a resource/product

coverage gap during a re-organization and writing up a

proposal/recommendation to create a mirror East coast talent team to

assist in workload balance and closing the gap.

Capitalizing on restructure timely attracted, transitioned internal

talent, hired external candidates for a team of ~7 software

engineers.

Researched infrastructure and organizational structure needs,

quickly putting it in place and getting it operational.

Managed, mentored and ramped team to begin new feature development

and enhancements to aid our understaffed West coast based team.

Higher customer satisfaction ensued and increased device sales due

to the continuous ability to meet all feature set requirements

necessary to successfully provision devices in their networks.

Provided team leadership, input to project plan/schedules, worked

with cross-functional teams, managed project risks removing

obstacles, status, facilitated meetings, reviewed functional

specifications, bug scrubs, fostered team knowledge sharing and a

mentoring environment with emphasis on quality.

Delivered numerous project implementations (Java package

implementations for GUI, Element Management System, Server, API,

Traps, Logging and CORBA API).

Recognitions: 1) for extra effort put forth in building the SCS team

was presented with a Gold Pride Award and Certificate 2) commended

by the IPV6 team manager for hands-on support and efforts in getting

their SCS resource up and running

IP Group Manager / Project Leader / Sr. Software 1994 - 2000

Engineer, Bay Networks (formerly Wellfleet), Billerica,

Ma

Router IP Core Group & Specials Group

Sr. Software Engineer & Software Engineer, Teleglobe 1988 - 1994

(formerly Infinet), N. Andover, Ma

Network Management Group & Consulting Programs Group

Recognition: As a software engineer, wrote a tool over Unix RCS

which allowed all developers on the team to source code control

Ingres RDB ABF components for our project development environment

ensuring synchronized versioning and release stamping along with the

corresponding source code and documentation. Subsequently, was named

'Employee of the Month' for this contribution.

Software Engineer GUI & Embedded, Lan-tel, Marlborough, 1986 - 1987

MA

System Administration Group & Call Processing Group

Developer DB Schema / Integration & Test Engineer / 1983 - 1986

Computer Operator, Ztel, Wilmington, MA

Recognition: Appointed to Systems Support Specialist as a result of

PNX Alpha in-house integration, test/soak support & DB experience to

serve as Prime SW/DB schema support engineer for the first 3

commercial PNX installations.

Professional Training & Education

Nortel Employee Learning & Development

Agile Training, 2007

Lean Six Sigma Green Belt - Defect Phase Containment, 2006

JavaScript Package - Fundamentals, Programming & Browser Objects,

2006

Functional Managers - Train the Trainer, 2006

Time to Market (TTM), 2000

Management Leadership Forum-I, 2000

Personal Development - Managing the Self & Managing the Individual,

2000

Values Training & Managing Personal Transition, 1998

New Product Introduction Process (NPIP), 1997

Management 101: Effective Meetings, Decision Making, Straight Talk,

1997

Sun Microsystems On-site Training

C++ Programming, 1993

XView Programming, 1991

Hesser Business College, Manchester, NH

Completed course work towards Associates Degree in Computer Science

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