Human Resources Customer Service

Cynthia M. Brookshire

**** ***** ****** ****

Winchester, KY 40391

Phone: 859-***-****

Email: ****************@*****.***

Qualifications Summary

Administrative support professional experienced working in fast-paced environments demanding strong

organizational, technical, and interpersonal skills. Committed to superior customer service with

individuals at all levels. Detail-oriented and able to multi-task effectively to complete projects.

Capabilities include:

• Customer Service & Relations

• Computer Operations

• Accounts Payable

• Supervision

• Purchasing/Contracting

• Human Resources

• Budget

• Problem Solving

• Ability to work virtually and maintain line of communication

Experience Highlights

Public Affairs Resource Assistant, USDA Forest Service (9/1/09 – 4/19/11)

• Worked directly for the Public Affairs Staff Officer. Provided information to visitors about the

forest. Maintained schedule for the conference room and library. Responsible for electronic

equipment used for meetings and scheduling use of equipment. Filled recreation information

requests submitted by mail and over the phone. Typed a variety of correspondence for Public

Affairs and tracked all reply due letters for the Staff Officer.

• Responsible for tracking spending by the Public Affairs staff. Tracked employees planned days

of work for purposes of budget tracking. Pulled financial reports from the budget workplan

program. Completed purchasing requests for small purchases.

• Assisted employees with preparing timesheets. Researched regulations on benefits, pay and other

personnel areas to ensure employees were following proper procedures. Responsible for

preparing performance rating documents for all employees in Public Affairs, Planning and

Administration. Ensured deadlines were met for completion of performance ratings supervised

by the Public Affairs Staff Officer.

• Completed special projects as assigned by the Public Affairs Staff Officer.

• Provided backup to the Receptionist and the Executive Assistant to the Forest Supervisor as

needed.

Support Services Specialist, USDA Forest Service (4/1/07 – 9/1/09)

• Responsible for District budget tracking. This included tracking all expenditures and employee

days used and pulling reports for monitoring. Worked with all staff areas to ensure spending

was monitored. Computer knowledge and work experience in Workplan computer system.

• Assisted with Grants and Agreements. Worked directly with staff on Grants and Agreements with

other agencies or organizations. Tracked payments and budget related issues pertaining to each

agreement.

• Inspected all property on the District. Responsible for inspection, inventory and yearend reports.

• Worked with all District employees in regards to all personnel matters. This included pay and

leave, retirement, workers’ compensation, performance, training and benefits. Maintained all

personnel files for the District.

• Assisted the District Ranger and all supervisors with the development and completion of

performance appraisals.

• Supervised two full-time employees located in two different offices.

• Responsible for recruiting volunteers to help on the District during the summer months.

Supervised two volunteers working in the District office.

OWCP Program Specialist, USDA Forest Service (4/17/05 – 3/31/07)

• Office of Workers’ Compensation (OWCP) contact and coordinator for the Daniel Boone,

Cherokee, Chattahoochee-Oconee and Alabama National Forests. Responsible for preliminary

review of employees’ workers’ compensation claims, supervisor reports of on-the-job injuries and

medical documents for accuracy and completeness.

• Assisted in the resolution of issues and problems related to OWCP. Worked directly with the

Department of Labor (DOL) as needed.

• Worked with DOL regarding compensation payments, vendor payments and requests for

authorization of medical care.

• Processed payments to physicians, hospitals and other medical facilities when payments were

paid directly by the Forest Service.

• Monitored long term cases to bring employees back to work or remove from the rolls. Worked

directly with Human Resources, the Forest Supervisor and the Administrative Officer to keep

them informed of actions needed to address long term cases.

Human Resources Assistant, USDA Forest Service (5/9/98 – 4/15/05)

• Assisted employees on the proper and timely processing of time and attendance reports.

Responsible for monitoring missing timesheet reports from the National Finance Center (NFC)

and notifying all offices on the Forest. Required to research all regulations pertaining to Pay and

Leave Administration.

• Processed all personnel actions through the NFC. These actions included new job appointments,

retirements and promotions. Processed all benefits paperwork which included Health and Life

Insurance, Retirement and Thrift Savings Plan, Awards, Pay Adjustments and Garnishments.

Human Resources Assistant, continued

• Provided direction to employees on ordering uniforms and maintained authorizations for ordering

uniforms. Prepared yearend reports for all employees authorized to wear uniforms.

• Assisted employees with completing paperwork when injured on-the-job. Processed all

paperwork to the Officer of Workers’ Compensation to establish an injury case. Processed

payments to Physicians, Medical Facilities and other vendors for medical care. Researched all

regulations pertaining to on-the-job injuries.

• Maintained personnel files for all employees on the forest.

• Provided direction to supervisors and employees on awards. Processed all awards, created

certificates to be presented to employees.

• Responsible for notifying all supervisors on the forest when performance appraisals were to be

established. Responsible for maintaining records of mid-year performance ratings being

completed and year-end ratings being completed. Provided guidance to supervisors on

establishing performance elements for new employees.

• Assisted Human Resources Officer with job classification by maintaining control of position

numbers and processing paperwork requesting new positions being established. This required

knowledge of all coding for personnel actions. Worked with managers and supervisors on

completion of paperwork to be submitted to HR Officer. Provided information to employees on

applying for jobs.

Procurement Technician, USDA Forest Service (9/20/92 – 5/8/98)

• Processed payments for contracts/blanket purchase agreements. This included reviewing invoices

to make sure they were in accordance with the terms of the contracts/blanket purchase

agreements, preparing payment documents for Contracting Officer’s signature and forwarding to

the NFC for payment.

• Tracked and monitored payments to ensure Contractors were paid. Worked directly with the NFC

to correct any errors or discrepancies.

• Communicated with Contractors/Vendors daily.

• Maintained files.

• Point of Contact for Government Contract Travel Agent. Responsible for auditing and processing

invoice for payment for all airline travel for the entire Forest.

• Prepared documentation and correspondence for contracts. Worked with Contracting Officer’s on

Contract Administration.

• Maintained Bidder’s List. This included additions and deletions to database, purging the list and

corresponding with current and potential contractors.

• Delegated Purchasing Authority for small purchases under $2,500.00.

Other Positions Held, USDA Forest Service

• Procurement Clerk

• Information Receptionist

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