Customer Service Sales

S HERR I L CROUSE

*** ***** ****, ******, ** ****7*Phone: 716-***-*****Email: *********@****.*** ______

O BJECT I VE

To have full-time position in a career that utilizes experience and educational

t raining acquired.

ED UCAT ION

AAS in Medical Office Technology (Jamestown Community College: Fall, 2010)

Dean’s list each semester.

AA in Humanities (Jamestown Community College: Spring 1993)

• Certified in CPR/AED

• Private Industry Council of Chautauqua, Inc. NY, 1999 (Certificates in both

Measuring & Gauging and Math & Blueprint Reading)

• BOCES, Ashville, NY, 1997 (Microsoft Office Applications)

• NYS Department of Labor, Jamestown, NY 1991 (Career Training)

• Seneca Nation of Indians, Salamanca, NY 1980 (Head Start Personnel

M anagement, WLA Associates, 2 ceu)

EXPER I ENCE

Assembler: T ruck-L i te, Inc., Co., Falconer, NY (2001-2009)

• Assembled t ruck and vehicular safety lighting and mir rors

Solderer/Assembler: Falconer Electronics, Falconer, NY (2000-2001)

• Assembled PC boards and soldered

Bakery Clerk: Quali ty Markets, Lakewood, NY (1990-1999)

• Customer service, cakes, doughnuts, baking, Management-1 st E mployee of the

Month

Secretary/Receptionist, Seneca Nation of Indians (1980-1981)

• Performed clerical functions in the Education and Head Start Offices

Secretary/Receptionist, Seneca Nation of Indians (1978-1978)

• Performed clerical functions at WGGO Radio and CETA Offices

• Client/public reception, created commercial logs, phones, filing, typing

SK I L LS

• Effective communication skills

• Keying: 65 words per minute

• Office equipment; phone, fax, copier, printer, talzon, 12-key punch

• Sales register, Inventory

• Filing; Reports, client correspondence, patient charts, records management

• Computer; Word, excel, power point, access

• Ability to create PowerPoint presentations

• Administrative skills

• Organizational skills: patient chart maintenance, WGGO Radio music

l ibrary

• Performed all managerial aspects of a bakery as needed

• Created visual learning aids for Head Start Program

• Creation of displays at Quali ty Markets

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