Customer Service Manager

Lori Harris Height

**** *. ******* ********** # ** San Jose, CA. 95121

Phone: 408-***-**** E-mail: ************@*********.***

Objective: To work as an office administrator assisting, managing, and relieve office staff of daily

administrative tasks, creating valuable time for nourishing vital business relationships, goals,

and objectives.

•Experienced office professional, successful in corporate office assisting and customer service care,

Summary of

strengths include executive administrative assisting, mailroom, shipping, and receiving

Quali

management, with knowledge of daily administrative support duties and office operational

ficati

procedures. Skillful in trouble-shooting, with produced results in solving problems and planning

ons:

and implementing proactive procedures to avoid future problems. Team player; organized,

experienced with fast-paced office environments requiring absolute follow through, proficient user

of Microsoft Office applications, including Internet research and social media knowledge.

Professional Association Services, Fremont, CA. On-Site Administrator (San 2010-2011

Employment:

Jose)

Assisted the property manager with general administration of the property and performed related

management functions and daily operations.

• Assisted and collaborated with site teams, BOD and residents to create and maintain a

thriving, successful community. Demonstrated exceptional customer service, and acted as a

point of connection for other programs and services on site. Ensured resident compliance

with property’s rules, procedures and goals, drafted notices regarding HOA fees, rule

changes, rule violations, and other communication notices.

• Assisted with park-related matters including interfacing on a daily basis with on-site manager,

BOD members, residents, and vendors regarding matters of property management including,

rule violations, potential applicants, repairs and maintenance, local vendors, and surrounding

community properties.

• Maintained on-site office hours and accommodated resident with common area work orders,

pool badges and group passes, clubhouse rentals, pool party request, as well as collected

various fees for social events, applications, and advertisements. Corresponded with tenants

regarding parking matters and processed parking-related information, which included

inputting information into management software.

• Create daily maintenance action list overseeing the condition of the property. Maintained paper

and electronic files for tenant services and property projects. Maintained, created and organized

office, resident, and vendor files for the property.

Classic Vacations, San Jose, CA. Documents QA Clerk 2005-2008

Performed task to insure quality control of assigned travel documents and ability to run and

maintain docs copy machines.

•Executed docs pre mailing process printing of airline tickets, itineraries, vouchers, envelopes, and

personalized ID cards for all doc clerks. Assembled prev report of tickets, vouchers, itineraries,

envelopes, bag tags and other necessary items needed for travel to the specific destination ports.

• Guaranteed close departure travel docs are worked in a manner allowing for timely postal or

express delivery to customer. Ensured all force documents are worked immediately expressing

mailing any documents with special travel circumstances. Assured all assigned document are

signed off in the documents QA program when completed.

•Reported discrepancies within travel itineraries or airline tickets to customer support department

via e-mail, and follow up on corrections, or changes. Provided answers to specific questions

dealing with docs department procedures.

EPRI, Palo Alto, CA. Administrative Clerk 1999–2005

Provided office and executive administrative support to the President as well as executive office staff

and performed tasks to insure a smooth running office and controlled distraction on the staff’s time.

•Drafted letters, presentations, e-mails, and other office documents. Prepared personalized

documents of confidential materials and assembled BOD corporate conference binders.

•Provided multi-line phone coverage for executive office staff; screened phone calls, forward calls

and answered questions. Prioritized, logged, and routed CEO mail; printed shipping labels for

domestic and international shipments.

•Created and maintained CEO files of general correspondence, speeches, presentations and other

business documents.

•Scheduled CEO meetings and accurately maintained electronic and paper appointment records.

•Coordinated and prepared CEO pre travel items; itineraries, scheduling airline flights, car

reservation, collecting driving directions and post travel processes arranging receipts, data entry

of expense reports, reimbursement submittal, and finial payment review.

•Wrote checks from rapid draft account paying invoices for departments requesting training courses,

legal fees, and subscription renewals invoices.

•Worked with internal and external vendors coordinating special printing projects and proofread

reports, and provided assisted writer editors, printers through final printing process.

Education: UNIVERSALCLASS.COM ONLINE

LEARNING

Heald College Milpitas, CA.

Mount Pleasant High School San Jose, CA.

Affiliations GIRL SCOUTS OF AMERICA

WOMEN’S INITIATIVE GLC, SERVED AS SECRETARY IN 2009

TOASTMASTERS GROUP, SERVED AS VICE PRESIDENT OF PUBLIC RELATIONS IN

2003

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