Customer Service Sales
Resume:
Jeffrey L. Keller
Yorba Linda, CA 92887
**************@*********.***
Objective: Results-driven, detail oriented professional, offering a strong
background in the printing/packaging industry. Possess an unwavering
commitment to customer service, with the ability to build productive
relationships, resolve complex issues and win customer loyalty.
Professional Experience
06/98 to 05/11: Castle Pacific Industries, Inc., Irvine, CA
Account Manager/Customer Service Representative
. Certified Printing Service Specialist (CPSS) as awarded by the Society
for Service Professionals in Printing which promotes professional
advancement of customer service individuals in industry knowledge.
. Support up to three sales representatives by supporting their efforts in
improving customer relations and sales by estimating costs for pre-press,
printing, bindery, paper costs and delivery of printed materials,
corrugated boxes, displays and packaging supplies.
. Build and maintain relationships with customers to service their
printing/packaging needs, estimating their projects, writing work orders
and seeing the projects through the manufacturing process in a timely
fashion.
. Clarify job specifications and requirements, respond to client questions,
create mockups for clients to demonstrate concepts, and provide input on
cost-saving alternate approaches to projects.
. Effective purchasing strategies to obtain quality components and products
at advantageous prices for manufacturing of printed/packaging material,
by selecting, evaluating and maintaining strong partnerships with
suppliers and vendors.
. Accounts Receivable, responsible for invoicing clients for completed work
orders, processing payments and collections of past due accounts.
. Accounts Payable, including payment of invoices, proofing of checks and
credit card payments and communication with outside vendors.
. Just-In-Time Inventory Management, accountable for physical inventory of
all client materials maintaining optimal inventory levels based on
clients needs while minimizing costs.
. Responsible for hiring, training and supervision of warehouse employees.
. Provide cost saving photography services to clients for their projects
that were utilized in their printing/packaging materials.
02/93 to 06/98: Disneyland Resort, Anaheim, CA
Scheduling Analyst Supervisor, Restaurant Bussing
Planned, coordinated and organized human resources staffing requirements
for a department consisting of over 250 hourly employees.
Developed weekly work schedules in compliance with weekly deadlines and
provisions of union contracts.
Analyzed and adjusted budgeted "master" shifts in anticipation of changing
attendance levels, special events, and variance in sales versus labor hour
percentages.
Managed daily labor for 15 restaurants.
Maintained confidential employee information, records, and databases.
Reviewed and approved hourly employee's requests for vacation, sick leave,
and other paid/non-paid time off in accordance with human resource
requirements, and employee needs.
Supervisor, Restaurant Bussing
Performance appraisal input, as well as coaching and developing hourly
employees.
Supervised three to fifteen hourly employees.
Initiated communication between Management and hourly employees, to insure
excellent guest service.
Food Operations Utility Team Supervisor
Supervised a team of seven hourly employees that detail and clean
restaurants, to insure the highest quality of presentation, and sanitation.
Defined and wrote the Standard Operational Procedures, as well as, the
training manual, for the Food Operations Utility Team.
Provided communication between the Restaurant Management, and the Utility
Team, of the work that is performed.
Facilitated the monthly calendar of the restaurants to be cleaned.
Completed the ordering of supplies for the Utility Team.
Trainer
Demonstrated the daily operation of a Restaurant Bussing Department hourly
employee, to new members of Management, through on the job training.
Motivated, trained, and developed new hourly employees, insuring
consistency throughout Theme Park Operations.
Member of a team that edited the Standard Operational Procedures, as well
as, the training manual for the Restaurant Bussing Department.
Trainer Certification Seminar Instructor
Instruction of a seminar organized to insure consistency among Theme Park
Operations Trainers.
Education
Bachelor of Arts, in Communications, with a concentration in
Photocommunications, California State University, Fullerton.
Computer Skills
Windows and MAC OS, Microsoft Office (Word, Excel, Outlook, PowerPoint),
QuickBooks, Wasp Inventory Control
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