Customer Service High School

MICHELLE A. CHATMAN

**** ********* ***** *** ***

Indianapolis, IN 46256

Home 317-***-****/Cell 317-***-****

Email: ***********@*****.***

OBJECTIVE Self-motivated individual seeking a position that will utilize my leadership and customer service

skills, while enhancing my career opportunities. The position will provide growth opportunities, upon

demonstrating my abilities and dedication to performance.

EDUCATION

Professional Careers Institute, Indianapolis, In

Concentration in Nursing – December 1979

John Marshall High School, 1977, Indianapolis, In

Applicable Skills

• Versatility and Adaptability

• Able to manage multiple tasks in a high-pressure environment

• Customer Service Skills

• Microsoft Office Application Skills/Data Entry

WORK EXPERIENCE

Front Office/Receptionist

Dermatology Inc, Indianapolis, In 02/2008 - Present

• Greeting and registering patients, Input patient demographics – check patients in/out

• Collect co-payments and patient balances

• Update insurance accounts – Verify insurance eligibility

• Answering phones, schedule patients appointments, proven ability to multi-task in a fast paced setting

• Strong communication and Customer Service skills

Lead Parcel sorter

Federal Express, Indianapolis, In 10/2006 – 08/2008

• Oversee 12 employees on night shift

• Supervised specific areas of the hub and provide timely communication to doc managers

• Supervised scanning stations for validation

• Supervised safety for Lifts, sorters and load processing of parcels

• Trained new employees

Front Office/Receptionist

Orthopedics of Indianapolis, Indianapolis, In 07/2005 – 08/2007

• Provide outstanding customer service to guide patients through the check-in/out process

• Process Insurance payments and collect co-pays

• Answer phones, schedule patient appointments, ability to multi-task in a fast paced environment

• Full knowledge of Medical Terminology

• Manage daily tasks with comprehensive care and diligence

Billing Specialist

Celadon Trucking, Indianapolis, Indiana 09/2003 – 06/2005

• Process daily billing invoices and print generate required reports

• Input detailed information from Credit Department

• Resolve routine problems and questions for customers and management

• Balanced daily register for accounting

References Available Upon Request

Contact this candidate