Vicken Sosikian

**** ****** ***

Tujunga, CA ****2

818-***-**** / abhavx@r.postjobfree.com

Objective

To use the skills and knowledge developed over the last fifteen years to

help grow an organization through productive management, efficient

operations, effective communications, strategic planning and innovative

change management.

Experience

Armenian Media Network

Operations Manager, July 2009 - April 2011

The Armenian Media Network is a not-for-profit charitable organization

comprised of four media properties; a television station, a newspaper and a

website. I started at the organization as Business Manager, but as my

responsibilities grew I became the overall manager of operations. Reporting

directly to the board of directors; I oversaw and managed the customer

service, sales, human resources, A/R and A/P, marketing, IT and finance

departments. Additionally, I was directly responsible for vendor relations,

purchasing, contracts management, hiring/training, budgeting, forecasting,

expense management and policy/procedure development and implementation. In

my capacity as Operations Manager, I developed and successfully implemented

various changes within the A/R, A/P, customer service, information

security, facility security, ad service, retention and sales departments to

ensure growth and efficiency. I reduced expenses by 9% (without any

employee or benefits reductions), increased our customer/audience base by

more than 5% and income by more than 15%.

Mark Matthew Fine Gentlemen's Grooming Club, Inc.

Chief Executive Officer, 2006 - 2009

Although I was the founder and CEO of Mark Matthew, my role was primarily

focused on enforcing the budget and on creating and implementing processes,

procedures and policies to provide customers unrivaled and unparalleled

service. The entire business was about change. Mark Matthew changed the way

gentlemen viewed and experienced grooming and pampering. Simultaneously, I

changed the way employees in the industry were accustomed to doing their

job. The key factor for success in this role was the use of performance

metrics throughout every phase of the Mark Matthew experience. Setting a

vision, defining goals, developing a strategy, enforcing effective

implementation and consistently assessing the processes contributed to the

emergence of Mark Matthew as the pioneer of luxury men's grooming in Los

Angeles; a classification testified by the praise it received from patrons

and the press alike.

Register Everywhere, Inc.

Operations Manager, 2004-2006

Register Everywhere is one of the first Search Engine Optimization firms

with tens of thousands of clients. I started as Affiliate Manager and in a

matter of a few months was given the responsibility of managing all

operations. My day to day duties included: Overseeing the sales and support

call centers ensuring that support requests were handled efficiently and

effectively while prospective sales were converted in to closed sales. I

developed the vision and managed the implementation for the automation of

internal client service processes by leading our engineering/IT department

in the development of programs which replaced manual processes with much

more efficient computerized systems - more effectively serving our clients'

needs as well as creating time for staff to focus on further growth. I

consistently and constantly kept up to date with external factors that

affected our performance and implemented necessary changes managing the

entire process to ensure cooperation and support from clients and

employees.

Armenian Youth Federation, Western United States

Executive Director; followed by Chairman of the board; 1999-2004

During the five years in leadership capacity, I successfully developed the

organization's first comprehensive website, planned the development of a

paperless member/chapter/executive communications system, increased staff

by three-fold, increased revenues and corresponding programs by 200% year-

over-year for a straight five years, developed and implemented the

organization's first investment program, created and directly managed the

launch of several new community projects and programs (including community

cleanups, scholarships, rallies, summer camps, winter camps, seminars,

etc); taking the organization from a relatively limited reach to serving

more than 25,000 thousand youth.

March for Humanity

Founder/ Director; 2005

Developed the concept of organizing a 215-mile, 19-day walk from Fresno,

Calif. to the state capitol in commemoration of the 90th anniversary of the

Armenian Genocide. Directly managed every aspect of the campaign which

garnered more than $10 million in media coverage. Served as the main point

of contact for media inquiries and interviews. Hosted several community

gatherings. Held multiple press conferences and TV appearances. Organized

and led fundraising efforts, which resulted in the collection of more than

$200,000 in less than three months. Responsible for all donor relations,

volunteer recruiting and training, government relations, media relations,

advertising and marketing.

Aames Home Loan

Senior Loan Processor; 2003-2004

I was a top producing loan processor handling files from its pre-approval

phase through funding.

Youth Corps

Team Leader; 2000

After the cease-fire of the Azeri-Armenian war the villages of the Nakorna-

Karabagh region were left in ruins with hundreds of thousands displaced.

The Youth Corps sent volunteer teams to help rebuild and provide aid to the

people and village (which until today have not fully recovered). I was the

leader of the group in 2000. I coordinated and managed all logistics and

led the groups rebuilding and aid efforts for the six week duration of our

deployment.

Education

California State University Northridge

Bachelor of Arts, Public Relations; 2004

Professional References

Shant Baboujian; 818-***-****

Colleague on the board of the Armenian Youth Federation.

Felix Diaz; 310-***-****

My top performing employee at Mark Matthew Fine Gentlemen's Grooming Club.

Ara Khatchadourian; 310-***-****

Editor at Armenian Media Network/Asbarez Newspaper.

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