Sales Customer Service

Anthony C. Raptis

**** *. ********** ****. ~ Denver, Colorado 80210

H: 303-***-**** ~ C: 303-***-**** ~ ******@***.***

STRATEGIC PLANNING ~ MANAGEMENT ~ FINANCIAL ANALYSIS

Financial professional with over 15 years of progressive business

experience. Demonstrated finance leadership of a 280 person global and

national sales force. Established communication skills, regularly

interacted with executives. Committed to executing company strategies and

objectives through a dedicated work ethic.

? Financial Modeling ? Business Cases

? Staff Coaching / Management

? Budgeting and Forecasting ? Accounting Functions ?

Negotiations

? Profitability Tracking ? Marketing Initiatives

? CapEx & ROI Evaluations

PROFESSIONAL EXPERIENCE

Western Union ~ World Headquarters, Englewood Colorado

Jan 2006 - Apr

2011

Finance Manager

Jun 2007 - Apr 2011

. Spearheaded the creation of financial packages resulting in successful

contract renewals representing $1.1 billion in annual sales

. Budgeted and managed $44 million in annual expenses for the national

sales force

. Partnered with the compensation team to formulate an incentive plan

that effectively drove revenue and commission rates goals. Bonus

payout in 2011 was 112%

. Designed financial models to evaluate prospective and renewal agent

agreements

. Integrated financial and sales functions of recently acquired money

transfer companies, creating a unified sales force, reducing

redundancies and territory coverage

. Established annual and quarterly reviews on the successes of the sales

force

. Supervised and monitored work progress of employees, coached and

mentored employees to be prepared for professional growth and

opportunities

Sr. Financial Analyst Nov

2006 - Jun 2007

. Managed Western Union's $40 million agent signing capital budget

. Expanded an exterior signage program that has proven to increase sales

of those locations by 7% over similar locations

. Created tools to accurately forecast $380 million agent annual

commission expense

. Developed a model to improve efficiency in creating real-time pricing

of money transfer products during domestic and global disasters

. Created a number of user-friendly financial models for business

partners enabling them to effectively evaluate their particular

business objectives

. Participated in the development and standardized the Capital

Appropriations Request process

. Self developed an extensive understanding of the company's AS400

database application

Financial Analyst

Jan 2006 - Nov 2006

. Designed a compensation tool to help sales persons project the revenue

impact to a prospective agent

. Tracked marketing spends and allocations of funds across the sales

organization

. Created P&L statements for the regional sales and retail owned

operations

Anthony Raptis, p. 2

MGM MIRAGE Resorts ~ Bellagio Hotel & Casino, Las Vegas Nevada

Jan 2000 - Nov 2005

Financial Analyst

Oct 2000 - Nov 2005

. Led design and review of the financial impact of constructing a new

925 room, $275 million hotel tower

. Designed the MGM MIRAGE consolidated marketing report that analyzed

the revenue impact of all the marketing operations throughout the

corporation

. Prepared and consolidated quarterly reports and scripts used directly

in analyst reporting calls and company press releases

. Tracked revenue derived from high limit casino customers

. Implemented an extensive energy savings plan which saved the resort

over $4 million annually

. Managed month-end closing functions, set monthly EBITDA ranges, and

established daily budgets

. Performed annual audits and testing quality controls of over 3,000

slot machines and 40 table games

. Created ROI analysis on multiple resort projects: $9M poker room, $12M

nightclub, $16M restaurant

Cost Accountant

Mar 2000 - Oct 2000

. Managed inventory controls for a $6M on property warehouse

. Preformed monthly journal entries and inventory variance explanations

. Created P&L reports for food and beverage outlets inside the resort

. Audited intercompany transactions of on and off-property warehoused

goods

Pro Golf of Las Vegas ~ Las Vegas Nevada

Mar 1996 - Mar 2000

General Manager

. Relocated for the opportunity to operate a 35,000 sq ft golf retail

facility

. Created and executed marketing programs to drive sales in a new

unfamiliar market

. Managed the purchasing and sales of a $4 million inventory

. Recruited and trained a 25+ person sales force

. Established standards of impeccable customer service

EDUCATION & TRAINING

B.A. Accounting/Finance, Madonna University, Livonia Michigan Dec

1995

Additional Training: Leadership - The Leadership Challenge, by Kouzes and

Posner Mar 2009

Management - Managing for Change

Feb 2009

Sales - Crucial Conversations

Oct 2009

TECHNICAL SKILLS

Advanced proficiency in Excel, Access, Word, PowerPoint, Visual Basics,

AS400, IBM I-series; Oracle, Hyperion, Essbase, Infinium and Cognos

accounting and reporting applications, various database, inventory

tracking, credit & risk, and point-of-sale applications

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