Customer Service Administrative Assistant

Rebecca Hester

**** *. ***** #***, ****** CA ****0

Cell: 559-***-**** : **************@*******.***

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and

decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

• Monitor employee timecards

• Process payroll

• Critical thinker

• Energetic and organized

• Excellent communication skills

• Highly organized with superior attention to detail

• Microsoft Office, Excel, PowerPoint

• Power Point presentations

• 10-key proficient

• Employee training and development

• Filing and data archiving

• Employee scheduling

• Monitoring payroll budgets

• 4 years of experience handling cash and preparing bank deposits

Core Accomplishments

Management Support:

• Ensured smooth operations by supporting executive team.

Operations:

• Collaborated with management team to ensure smooth work flow and efficient organization operations.

• Accountable for all operations of busy office, including ordering supplies, organization of company/employee

files, monitoring all corporate e-mails,

Customer Service:

• Practiced excellent customer service by working to meet the needs of every customer.

Scheduling:

• Facilitated onboarding of new employees by scheduling training, answering questions and processing

paperwork.

• Managed daily schedules and sales.

Training:

• Responsible for training all new employees to ensure continued quality of customer service.

Event Planning:

• Successfully planned and executed lunches and special events for groups of 100+ employees.

Multitasking:

• Demonstrated proficiencies in telephone, e-mail, and front-desk reception within high-volume environment.

Document Organization:

• Developed and created effective filing system to accelerate paperwork processing.

File Management:

• Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured

that all documentation has been received and filed.

Administration:

• Performed administration tasks such as filing, developing spreadsheets, e-mailing reports, photocopying

collateral and scanning documents for inter-departmental use.

Professional Experience

Store Administrative Assistant

February 2007 to Current

Kohl’s Department Store – Fresno, CA

I was hired at Kohl's in 2007. I was put in charge of overseeing the Cash Office with duties that include: counting all

registers in the store, balancing registers and money in safe, preparing bank deposits, monitoring amount of money in

safe, ordering money, researching cash discrepancies, etc. Shortly after I was promoted to the position of Store

Administrative Assistant with duties that include: monitoring employee timecards, accurately recording time worked

by associates, processing and submitting payroll, generating associate's schedule, organizing meetings/events,

monitoring management’s agenda, ordering supplies, maintaining all paperwork, onboarding new associates,

maintaining associate files, general office duties,etc.

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