Customer Service Office

SaBrina Thornton 901-***-****

Millington, TN **053

SUMMARY

Self-motivated and results-oriented individual offering a solid educational

background in criminal justice, with hands-on experience in the Tennessee

Court System, Personal Injury claims, general office experience, and strong

customer service skills.

Excellent organization and time management skills. Strong multitasking

abilities.

Skills in Word, WordPerfect, Excel, PowerPoint, Dictaphone and general

office equipment.

EDUCATION

University of Tennessee, Martin, TN Fall 2003 - Spring 2006

Bachelor of Science; Criminal Justice

Courses completed include:

Introduction to Criminal Justice; Criminal Justice Ethics, Capitol

Punishment, Corrections, Current Issues in Criminal Justice, Social Deviant

Behavior; Criminal Procedure; Criminal Law, Criminology and Internship in

Criminal Justice with Dresden Public Defender's Office, Dresden, Tennessee.

Internship 2006

Public Defender's Office

Dresden, TN

Worked 20 hours a week filing paperwork at the courts, typing up documents,

taking notes in court, researching court cases, and transcribing notes for

files using a Dictaphone.

EMPLOYMENT HISTORY

Nahon, Saharovich and Trotz, PLC 2007 - Present

Memphis, TN

Paralegal

Managed personal injury pre-litigation files, interviewed new clients,

resolved property damage issues, prepared demand packages, negotiated

settlements, and medical lien reductions. Specialized in "Traumatic Injury

Cases" which included broken bones, surgery, scarring, permanent

impairments ratings, etc. Knowledge in Workers' Compensation cases

including, claims, setting up Benefit Review Conferences, filing Request

for Assistance and preparing miscellaneous documents. Worked closely under

a supervising attorney with case load.

Office Team 2006 - 2007

Memphis, TN

General Office Worker

Been assigned to offices with duties that include filing, answering multi-

line phones, typing up documents, handling confidential documents, and

other general office duties.

University of Tennessee at Martin 2004 -2006

Martin, TN

Resident Assistant

Worked with housing staff to make resident hall a safe and comforting

environment. Helped with disputes between residents. Did fire and safety

inspections of dorm areas. Worked front desk answering phones, reporting

repairs and handling deliveries. Filled out and filed appropriate

paperwork.

Awards/Activities: National Dean's List (2003-2006); National Honor

Society (2004-2006); Gamma Kappa Pi

References available upon request

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