Administrative Assistant Customer Service

M . Cloyd

Suzette

Mableton, GA 678-***-**** *********@*****.***

Administrative Assistant/ Human Resources

Education

Davenport University, Flint, MI, Bachelor of Business Administration, Major in Human

Resource Management, May 2010

Jordan College, Flint, MI, Associate of Applied Science, Major in Computer Applications,

June 1992

Professional Experience

MSC Industrial Supply Co. (temporary assignment) 05 2011 – present

Sales Support Representative, Mableton, GA

Provides general Administrative support to Call Center Management.

Enters faxed orders into AS400 database.

Create and enters data into Excel spreadsheets.

Examines mailed in orders to determine whether they are confirmations or new

orders, and takes appropriate actions based on findings.

Answers phones and routes calls to appropriate party.

Maintains roster, seating chart, and attendance logs.

Logs and tracks incoming customer comment cards.

Sends/ receive faxes, makes copies, open/ sort mail, and shred files.

Simply Fashions, Inc. 2010 – 2011

Sales Associate, Austell, GA

Provided excellent customer service.

Completed currency transactions and related paperwork.

Applied security tags and stocked new merchandise.

Maintained a clean and safe work environment.

Dicks Distribution Center (temporary assignment) 09/2010 – 12/2010

Administrative Assistant, College Park, GA

Assisted E Commerce Coordinator as needed.

Entered data into Excel spreadsheets to compile and track information.

Updated and maintained accurate mailing list.

Activated gift cards and processed invoices.

Provided information and answered inquires, meeting clients needs.

Answered phones, sorted files, faxed and filed documents.

Operated in a fast paced environment with high volume daily.

Android Industries 2000 –

2009

Administrative Assistant, Flint, MI

Provided support and assistance to HR Manager and Supervisor.

Accurately entered data daily; updated internal databases.

Verified important documents for accuracy and completeness.

Maintained correspondences and invoices; sent/ responded to e mails.

Organized the maintenance of department records, ensuring absolute confidentiality.

Communicated with customers regarding issues and complaints.

Processed new hire paperwork.

Collected time sheets for payroll and passed out checks.

Assisted in maintaining production schedule and calendar.

Answered phones, ordered supplies, assisted with projects, filed/ faxed documents,

and performed other office duties.

1995 –

Johnson Controls

2000

Quality Auditor/ Team Leader, Lapeer, MI

Oversaw visual inspection and proper labeling of finished part.

Maintained appropriate documentation and effective quality procedures, while

seeking continuous improvement.

Trained, evaluated, and developed team members.

Supervised team members to meet production schedules.

Met critical deadlines while maintaining a clean and safe work environment.

Key Skills

Office skills: Possess impressive Administrative Assistant skills in supporting the

management team.

Excellent clerical, communication, data entry, and customer service skills; very

advanced organizing, prioritizing, multi tasking, time management and analytical skills.

Computer skills: Efficient in Microsoft Word, Excel, PowerPoint and Outlook. AS400

experience.

Personal skills: Extremely positive and professional demeanor. Fast learner, detail

oriented, team player, dependable, motivated, and punctual; strong work ethic with

desire to succeed.

Memberships and Services

Professional Membership: National Association of African Americans in Human

Resources, NAAAHR, 2009

Volunteer Service: Atlanta Medical Hospital, Human Resources Department, 2010

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