Customer Service Representative

Akia Tercha

**** ****** **. **

Atlanta, GA *0310

**********@*****.***

404-***-****

Objective:

To obtain a position as a Customer Service Representative where I can

utilize my home office and educational experience to the fullest

capacity.

Education:

South University Online Present

B.S Accounting

Atlanta Technical College, Atlanta, GA 2003-2005

Business Office Technology, Diploma

General Office Assistant, Certificate

Personal Computer Applications Specialist, Certificate

MOUS Word Specialist, Certificate

Word Processing Specialist, Certificate

Ability to type over 50 wpm

Frederick Douglass H.S, Atlanta, GA 1998

Diploma

Employment:

Green Dot Customer Care Professional, Atlanta, GA

2010-2011

. Answers inquiries regarding prepaid debit cards such as balance,

transaction history, difference between temporary card and

personalized cards to various cardholders.

. Entering data in the database

. Provides superior customer service in a call center environment

Ablest Staffing, Atlanta, GA 2008-

2010

Piedmont Hospital

Dietary/ Nutrition

. Delivered trays to patients in a timely and effective manner.

. Discarded trays in a timely

. Provided superior customer service to all patients

Georgia Department of Transportation

2007-2008

File Clerk

. Maintained and organized documents

. Answered multiple telephone system in timely and friendly manner

. Researched files for case document request

. Opened, sorted, stamped, and reviewed mail

Georgia Department of Revenue, Atlanta, GA

2003-2007

Financial Services Representative

. Communicated with taxpayers mainly by telephone and internet

. Researched answers to customer inquires regarding tax

refund Processed applications for registration for small

businesses

. Maintained labels for the tax booklets and mail them out.

. Maintain accurate filing and record keeping systems according to

departmental guidelines and procedures

. Answered telephones and handle / forward calls as appropriate.

Communicated accurate messages and serve as telephone back up

for other coworkers

. Opened, sorted and reviewed mail.

References: Available upon request

Contact this candidate