Administrative Assistant Customer Service

* * * * * . S Y D E N H A M S T R E E T • P H I L A D E L P H I A, PA 1 9 1 4 5

*** * * * * 9 0 3 • F R A N C I N E . B I A N C O @ YA H O O . C O M

FRANCINE BIANCO

OBJECTIVE

To obtain a position that utilizes my education and experience

QUALIFICATIONS

Well developed multitask and project management capabilities

Detail orientated, well organized, and the ability to function smoothly in pressure

situations

Thorough knowledge of clerical and administrative procedures needed to

support an office environment

Excellent interpersonal, communication and customer service skills

Proficient computer skills in Microsoft Word, Microsoft Outlook, knowledge of

Microsoft Excel

WORK EXPERIENCE

4/05 - 4/11 National Constitution Center Philadelphia, PA

Administrative Services Coordinator

Posted and managed postings for open positions at the NCC to various job sites

Collected and catalogued employment resumes and distributed to

appropriate staff

Scheduled interviews for candidates, with the appropriate staff

Conducted administrative orientation for all new employees

Created ID badges for new employees and vendors

Invoiced vendors monthly for ID badges

Responsible for submitting background checks for all prospective

employees

Responsible for recording time for all volunteers

Responsible for recording time for all full-time employees and submitting a

monthly report for paid time off including vacation, personal and sick time

Daily distribution of mail

Coordinated office deliveries with the Shipping and Receiving Clerk

Ordered business cards, stationary, etc., obtaining the best quality at the

lowest prices

Troubleshooter for copiers, postage meter and fax machine

Maintained office equipment contracts and renegotiated at term end

Reviewed lease agreements, vendor contracts, and office operations, processed

purchase orders for payments

Assisted with inventory for NCC uniforms

“Go to” person for any problems or questions employees had for sending

out UPS packages, scheduling conference rooms

Managed day to day operations at the Center to ensure the office ran smoothly

Distributed bi-weekly paychecks

Assisted HR Department with administrative functions as they related to the

College Intern and Volunteer program

Served as NCC’s notary public

11/03 - 4/05 CSS Industries Philadelphia, PA

Administrative Assistant

Typed correspondence

Instrumental in the purchase of new copiers by extensive research on two

competing companies for cost effectiveness

Implemented on-line ordering for office supplies;

Kept daily calendar of open items to discuss with Manager of Administration

relating to deadlines for on-going projects

Provided administrative services to the Director of Corporate Taxes

Responsible for troubleshooting on copiers, fax machines and postage meter

Provided coverage for receptionist for daily breaks, lunch and when she was out of

the office

09/98 - 10/03 Metroweek Corp Philadelphia, PA

Administrative Assistant to the President of the company

Typed correspondence

Made travel arrangements

Set up in-house meeting for various boards

Received and transferred incoming calls

Provided support services to Family Business Magazine & MLR Holdings, LL

Processed daily mail

Ordered and distributed office supplies

Prepared promotion packages for the magazines and handbooks

Assigned and issued access codes through the company website

Prepared letters to subscribers with access code information and sent via email

Fulfill and shipped magazines and handbooks

Searched the internet for subscriber prospects

Maintained daily schedules for all employees

EDUCATION

Member of Pennsylvania Association for Notaries, certificate

The Career Institute, Certificate, GPA 3.9

Saint Maria Goretti High School, diploma

REFERENCES

Furnished upon request

Contact this candidate