Customer Service Administrative Assistant

Renee Cole

***** ****** **.

San Diego, CA *****

208-***-****

CAREER PROFILE:

A highly accomplished, dynamic and skilled professional candidate with

excellent customer service skills and proven ability to handle simultaneous

projects. Seeking a challenging position as an assistant to improve my

knowledge and skills in a renowned organization.

PROFESSIONAL STRENGTHS:

. Possess excellent communication skills, both verbal and written and

have a strong ability to lead and train staff.

. Exceptional customer service experience and possess strong

organizational and coordinating skills.

. Strong analytical and problem solving skills and the ability to handle

multiple tasks.

. Ability to type 65 words per minute accurately and possess in-depth

receptionist skills.

. Excellent phone etiquette and interpersonal skills

. Strong ability to gather and analyze statistical data and generate

reports.

. Profound database management and record maintenance skills

TECHNICAL SKILLS:

. Knowledge of Excel, Access, WordPerfect, Power Point, Publisher,

Internet, Relational Database Programs, Mainframe & Maintenance

Applications

. Proficient with Dictaphone, Multi-line Phone System, & I-tech Account

System, Photo Shop, QuickBooks, Microsoft Outlook, GroupWise, M.E. &

X.P.,

Moody's, and Bukers Tax Analysis software

. Familiar with software operating systems like Vista and Windows XP

. Proficient in 10 Key by Touch

PROFESSIONAL EXPERIENCE:

Restructure Solutions, Inc., Carlsbad, CA

September 2010 - December 2010

Loan Coordinator/Administrative Assistant

. Created and maintained office documents such as invoices and data

sheets; Prepared monthly pipeline, file status and fee reports.

. Controlled work flow between Account Executives and Negotiators;

Interacted with clients and customers.

. Maintained the inflow/outflow of goods and arrange for repair and

maintenance of office equipment.

. Spread and analyzed personal & business financials for potential

restructure of loans; prepared and submitted loans for approval to

lenders,

Mountain West Bank, Coeur d'Alene, ID

February 2006 - July 2010

Commercial Lending Assistant II

. Assisted with administrative duties such as coordinate and set up

monthly lunch meetings with clients within commercial department.

. Analyzed various duties within department to implement more efficient

and cost effective procedures; Researched complex problems.

. Maintained pending, budget, and month end reports and produced

production report; Billed customers and ensured vendors were paid.

. Controlled work flow acting as a liaison between support staff and

management; Assisted in construction projects and inspected

properties.

. Assisted with preparation of loans for approval and updated problem

loan summaries; Audited loan files to ensure adequate documentation.

North Idaho Title Company, Coeur d'Alene, ID

May 2005 - August 2005

Escrow Assistant

. Handled calls and scheduled appointments for Escrow Officer;

Corresponded with various financial institutions, listing and selling

agents.

. Balanced with lender, recorded liens and disbursed funds; ordered

payoffs and assessments.

Washington Trust Bank, Spokane, WA

May 2004 - May 2005

Loan Service Representative III

. Prepared and handled loan requests from bank lenders using Laser Pro;

Ensured accuracy and completeness to meet government regulations.

. Prepared appropriate documentation for collateral to be pledged;

Ordered and verified supporting documentation.

. Notified lending officer of collateral deficiencies and/or exceptions;

Reviewed documentation preparation process prior to customer

signature.

Citizens State Bank, Hamilton, MT

December 1995 - May 2004

Loan Secretary

. Performed receptionist/secretarial services to include complex

clerical and administrative assignments

. Processed legal documentation to District, Civil & Small Claims

Courts; Prepared loan documentation on Laser Pro System

. Efficiently mastered and trained employees on new software in

department.

. Balanced secondary market fee accounts, checking accounts, general

ledger and prepaid accounts.

. Attended loan closings and corresponded with various institutions to

obtain information needed.

EDUCATIONAL SUMMARY:

. Shockproof -Commercial Credit Professional Development: Level 1 & 2

. Nebraska Bankers Association/CFT: Commercial Lending and Banking &

Financial Principals

. Kelsey-Jenney Business College: Paralegal Studies

. Miramar College: Basic General Studies

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