Customer Service Manager
Resume:
SHERRY L. CHAPMAN
Milton, WV ****1
********@***.***
Objective: To pursue a career in administration at the executive level.
SUMMARY OF QUALIFICATIONS
. Strong communication and research skills
. Exceptionally organized and resourceful, with a wide range of skills
. Imaginative problem solver with exceptional analytical skills
. Able to represent a company with a professional appearance and manner
. Over 20 years of administrative office operations
Experience:
March 2010 - Present Triad Engineering, Inc.
Scott Depot, WV
Receptionist/Accounting Clerk
. Assist Marketing Department in Proposal Preparation
. Assist Human Resource Manager in special projects
. Receipt of Payments and preparation of deposits
. Prepare all outgoing and incoming mail
. Update Weekly Project and Proposal information
. Provide Support to Management staff
. Answer phones and direct clients
May 2006 - March 2010 Putnam County Chamber of Commerce
Winfield, WV
Office Manager
. Accounts Payable/Receivable
. Administer Membership database and email correspondence
. Preparation of agendas, financials and all correspondence to Board of
Directors
. Responsible for all publications, news releases, monthly newsletter, e-
billboard and annual report
. Guide and Develop Programs/Projects to carry out the mission of the
Chamber
. Provide leadership with Committee Chairman, recruit volunteers, set
goals, develop program of work, agenda and minutes
. Coordinated the process to revise and update the website
. Implement computer enhancements and troubleshooting
. Responsible for development of Membership Relocation Guide, including
county government, demographics, membership content and advertisements
as well as publication of yearly guide.
August 2005 -May 2006 Midtown Dental Lab/ National Dentex
Corporation, Charleston, WV
Administrator
. Purchasing and Inventory Control - Sarbanes Oxley
. Human resource issues, Payroll
. Accounts Payable/Receivable
. Financial weekly reporting and month end closing
. Daily correspondence with corporate office at all levels
1988 August - February 2005 South Putnam Public Service District
Scott Depot, WV
Customer Service & Billing Supervisor
. Managed daily operations for Billing Department and Customer Service
. Developed daily and monthly schedules, rates and reports for two
departments
. Directed production, safety and efficient performance
. Quickly and effectively solve customer challenges, collection of
delinquent accounts
. Administered computer enhancements and troubleshooting
. Implemented WV Public Service Commission Rules and Regulations
. Complied and processed weekly and monthly reports for Board of
Directors and management
Computer Applications
. Microsoft Word, Microsoft Excel, Microsoft Publisher, QuickBooks,
Microsoft Works, Oracle, Microsoft Outlook, ABS Windows Appalachian
Software, Inc., Medical Billing & coding course, Marshall University
References available upon request.
Contact this candidate