Customer Service Air Force
Resume:
Arlington, Tx E-mail
***** ********@*****.**
m
Ebony I. Taylor
Objective It is my goal to secure a position with upward
mobility and an opportunity to contribute to the
daily functionality and quality of services
provided. My quick-study abilities, coupled with my
hard work and willingness to learn, will aid in my
success and the motivation I provide for the
success of my team. I have extensive experience
working with office equipment, various computer
programs, and all varieties of people.
Work experience 04/2011-present Anew Business Solutions
Irving, TX
Receptionist
Answering the telephones for the office and routing
calls to the proper department
Opening and sorting through mail to distribute and
report returned mailers.
Preparing and exporting asset reports
Responding to office voicemails and emails
Creating orders to ship items to customers
Printing and mailing invoices for purchased
equipment
File claims with FedEx and UPS for damaged or lost
packages
Using claim numbers to track items for customers
Using scanners to input products into the computer
system
Responding to emails from clients and customers
08/2002-10/2009 United States Air Force Bossier
City, LA
(Reservist) Public Affairs Specialist
Writing and editing news articles and features; and
layout and designing publications
Providing briefings to service members on ways to
handle media
Creating graphics, posters, invitations, and
programs for special ceremonies and various units
Fostering positive relations through local,
national and international media outlets
Authorship and editing reported newsworthy events
Categorizing and resolving media requests
Production of web publications to relay information
between Air Force community and local civilian
community
Evaluation of effectiveness/impact of intended
communication plans
Provide counsel to Base Commander regarding
effectiveness of mass media outlets
Schedule and coordinate base tours, changes of
command and retirement ceremonies
Schedule escort services for base VIP visitors
Freelance photography of civilian and military
events for publication
Maintaining calendars and schedules for the base
auditorium and meetings for office members
05/2008-Present Department of Homeland
Security Shreveport, LA
Transportation Security Admin Screener
Act as leader of team operations: assigning
positions and scheduling breaks
Train leaders and supervisors to use CT 80 luggage
X-ray equipment
Operation and level I preventive maintenance on
X-ray machines and Explosive Trace Detection
machines
Screen carry-on articles for passenger safety
Provide coverage at all airport check points for
security and behavioral observation
Maintaining integrity of any designated sterile
area
Confiscation and documentation of any hazardous or
prohibited items
Editor of facility Newsletter
Member of Employee Council Group for employee union
relations
2004-2006 US Support Company
Shreveport, La
Customer Service Rep II
Answering incoming calls for BellSouth DSL
customers
Troubleshooting internet connectivity and computer
issues
Conducting surveys with customers to determine
overall satisfaction with the company
Changing passwords and notating customer accounts
with actions that were taken during their call
2003-2004 Call Solutions
Ft. Worth, Texas
Customer Service Rep II
Providing imperative account to customers regarding
account activity
Performing Lead duties for escalated issues and
account resolution
Providing benefits verification of medical policy
coverage
Completing pre and post shift reports for market
research and historical data exchange
Schedule forecasting to ensure adequate shift
coverage
2000-20002 U.S. Air Force
Aviano, Italy
(Active Duty) Public Affairs Specialist/Editor
Fostering positive relations through local,
national and international media outlets
Authorship and editing reported newsworthy events
Categorizing and resolving media requests
Production of web publications to relay information
between Air Force community and local civilian
community
Evaluation of effectiveness/impact of intended
communication plans
Provide counsel to Base Commander regarding
effectiveness of mass media outlets
Schedule and coordinate base tours, changes of
command and retirement ceremonies
Schedule escort services for base VIP visitors
Freelance photography for civilian and military
events for publication
Education Current Louisiana State University
Shreveport, LA
Major: Communication-Public Relations
Minor: Art History
GPA: 4.0
2007-2009 Louisiana Tech
Bossier City, LA
Major: Communications-Public Relations
Minor: Art Appreciation
GPA: 3.0
2007 Defense Information School
Ft. Meade, MD
Concentration: Public Affairs Leadership
-Certification
2000 Defense Information School
Baltimore, MD
Concentration: Journalism Secondary: Photo
Journalism-Certification
Community South Highlands Elementary Magnet
activities Room Parent
Active Booster
Shreveport-Bossier Community Renewal
Tutor
Student Mentor
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