Customer Service Manager

Diego A. Colon-Batiz

**** * ******* **** ***. * Orlando, FL 32811

407-***-**** **********@*****.***

OBJECTIVE

Seeking a customer care representative or management position where my

customer relations experience, computer knowledge, strong organizational,

communication, people-management skills and organizational abilities, can

be fully utilized developed and used to their fullest extent in a

challenging environment that utilizes team-work effort.

SUMMARY OF QUALIFICATIONS

A proven ability to manage, lead projects and get consistent results during

my five years of experience. A highly organized individual who adopts a

systematic approach to problem solving, effectively analyzing results and

implementing solutions. Excellent communication skills have ensured good

relations with both staff and superiors. An ability to interact with people

at all levels both internally and externally has ensured the development of

good business relationships. Capable of building highly motivated teams

that are conscious of their part in improving productivity and quality

throughout the assigned tasks.

An impressive work ethic, reliable, dependable and conscious of duties and

responsibilities are key to my role. A positive approach to all tasks and

pride in achievements has resulted in many successes. The ability to form

good relationships with both peers and staff is central to my character.

Strong analytical skills coupled an impressive commitment to excellence and

an ability to drive efficiency and financial performance improvements. An

ability to work under pressure in a fast-paced, time-sensitive environment.

Experienced in analyzing and streamlining systems and operations to

increase quality and efficiency. Proven ability to manage projects from

planning to execution.

Major strengths include strong leadership, excellent communication

skills, competent, strong team player, attention to detail, dutiful respect

for compliance in all regulated environment, as well as supervisory skills

including hiring, termination, scheduling, training, payroll and other

administrative tasks.

QUALIFICATIONS

. Training in Emergency Management (FEMA)

. Experience working with MS Office Software including Word, Excel,

Power Point, and Publisher.

. Strong analytical and problem-solving skills.

. Supervisory experience. (up to 15 employees)

. Strong customer service experience.

PROFESSIONAL SKILLS

. Knowledgeable in office equipment such as computer, scanner, copier,

fax machine, comb-binding machines and label makers.

. Well-organized and efficient.

. Self-motivated, assertive and can quickly learn new procedures and

methods.

. Professional demeanor.

. Dependable - can work without supervision; able to follow directions,

both oral and written.

. Able to work under pressure and meet deadlines.

INTERPERSONAL AND TEAMWORK SKILLS

. Work well with a diverse group of people.

. Honest, friendly, excellent communication skills.

. Demonstrated accuracy, and attention to detail.

. Work well in a team environment.

. Committed to assisting others.

COMPUTER SKILLS

. Above average skills in MS Office suite including Word, Excel, Power

Point, Outlook, and Firefox.

. Knowledgeable in preparing and maintaining spreadsheets.

. Business correspondence writing letters and memos, editing for

content, spelling and grammar.

. Able to learn new software applications with ease.

. Knowledgeable in graphic art and design using MS Publisher, Print

Shop, and Photoshop.

. Experience with video editing software.

EDUCATION

Valencia Community College Orlando, FL

Basic Law Enforcement Academy

. Florida State Officer Certification 2007

PROFESSIONAL PROFILE

Sector Director of Operations - Emergency Management

. Provided staff support to the Public Safety Manager and the City

Manager's Office to coordinate actual or potential emergency

preparedness or response efforts.

. Coordinated training programs and emergency operations drills to

prepare City department staff to respond quickly and effectively to

emergencies.

. Developed cost estimates and made budget projections.

. Wrote memos, City Council Reports, Damage Reports, and other

administrative reports.

. Represented the City on various internal and external task forces and

committees.

. Directed and supervised the Emergency Preparedness volunteer program.

. Improved operations, decreased turnaround times, streamlined work

processes, and worked cooperatively and jointly to provide quality

seamless customer service.

. Managed emergency vehicle fleet and maintained inspection and

maintenance logs assuring their compliance with city, state and

federal guidelines.

. Coordinated and managed recruitment, screening, and interviewing of

applicants for team positions.

WORK HISTORY

. Teleperformance ASD Orlando, FL Call Center Supervisor

2010 - Present

. Panera Bread, Orlando, FL Route Driver

2006 - 2010

. La Buena Semilla, Orlando, FL Media Coordinator

2001 - 2005

. In Touch Logistics, Orlando, FL Warehouse / Driver

2000 - 2002

. Loews Hotels, Orlando, FL Villa Concierge

1999 - 2000

. HJ Best Properties, Orlando, FL Rental Management Assistant

1997 - 1998

. City Of Orlando, Orlando, FL 911 Dispatcher Trainee

1997 - 1997

. Swiss Connection, Orlando, FL Warehouse Attendant / Driver

1995 - 1996

. Stripes and Solids, Toa Baja, PR Club Bar Manager

1992 - 1995

. City of Guaynabo, Guaynabo, PR Sector Director of Operations

1988 - 1992

References and work sample available upon request

Contact this candidate