Customer Service High School

** *. ****** ****** . **********, VA *****

Phone:703-***-**** . E-mail: *****************@*****.***

kimberly v. molina

Education

T.C. Williams High School Alexandria, VA

Sept. 2003 to May 2007

Advanced High School Diploma

Northern Virginia Community College Alexandria, VA August

2007 to Present

professional objective

Looking to join an established team that rewards hard-work, personal

achievement, and the opportunity for increased responsibilities and job

advancement.

Professional experience

Bank of America Alexandria, Virginia September 2010 to

Present

Bank teller

- Provide excellent customer service by answering or referring financial

questions to correct supervisory staff.

- Frontline teller job providing banking transactions for bank customers

- Received cash and checks for deposit, verified amounts, and examined

checks for endorsement

- Balance teller drawer for cash receipts and other transactions

- Identify sales opportunities, referring bank customers for additional

bank services as appropriate

- Assisted new hires in their training

Cas Lawn & Landscape Chantilly, Virginia July 2008

to August 2010

Secretary

-Accountable for answering incoming calls/emails from clients regarding any

account, scheduling or landscaping questions.

-Responsible for effectively communicating any schedule changes with

clients, field supervisors and crews on a daily basis.

-Served as a translator to communicate accurately with employees and

customers.

-Work with Project Managers to follow-up on the status of proposals

submitted.

-Send invoices to respective clients and proceed with a follow-up after 30

days of distribution.

-Order and maintain office supplies inventory.

-Order construction materials for projects as needed.

-Utilize Quickbooks to create estimates, record invoices, and receivable

payments.

Harris Teeter Alexandria, Virginia October 2007 to

March 2008

Cashier

-Responsible for efficiently running a cash drawer and cash management

-Ensure that the appropriate measures are taken to satisfy each individuals

needs

-Responsible for drawer settlement and reconciliation at the end of each

working day

-Effectively manage the flow of line during high traffic periods

-Abide to strict standards of customer service and satisfaction

-Assist in training and supervision of new hires

-Create sales opportunities at the end of each transaction

Skills

-Leadership, coaching, and operational efficiency skills developed from

various learning opportunities

-Committed to personal and professional growth

-Disciplined individual with an intense desire to succeed and capable to

learn quickly

-Ability to recognize problems, develop recommendations, and implement

solutions

Languages

Spanish & English, Fluent

Contact this candidate