Customer Service High School
Resume:
Sameka M. Hambrick
Madison,Tn 37115
Position Objective
A challenging customer service oriented position within your network where I can continue to
provide quality service and to help stimulate growth in your company.
Employment History
Neurosurgical Associates
Aug 07 thru Feb 08 Office Assistant/ Scheduler
Duties included Registration, preparing daily charts for physicians verifying insurance benefits
and claims, scanning, ICD9 coding, taking vital signs, preparing reminder letters for patients.
July 04 thru Aug 07 Vanderbilt Hospital
Patient Service Representative ( Float )
Duties included Responsible for in / check out patients, scheduling appointments, insurance
updates etc .Work with Epic and the Vanderbilt computer patient scheduling registration system.
High volume of communication skills, interacting with patients, doctors, nurses and staff .
Nov -03 thru June-o4 Urology Associates
Patient Service Coordinator
Responsible for patient check – in, cash management patient checkout, message distribution,
customer service(answered switchboard consisting of twelve phone lines, ICD9 coding, batching,
and referrals.
Sept - 02 thru Nov- 03 General Hospital/Registration Administration
Patient Registration
Responsible for patient check – in, cash management patient checkout, message distribution,
customer service (answered the switchboard consisting of twelve phone lines, ICD9 coding,
batching and referrals.
Oct- 00 thru Dec- 02 Family Health Care Group
Patient Coordinator, Supervisor, Front Desk
( Adult/Pediatrics )
Responsible for answering and directing patients calls, scheduling appointments, verifying
billing information, insurance and collecting co-pays, Assisted with patient registration,
maintaining medical records and other administrative duties.
Coordinated new patient files by assisting them with the procedures of clinic registration by
gathering their information as necessary. Assisted with patient vital signs and the six line
switchboard when necessary.
1996- thru Oct- 2000 Brenda’s Market
Customer Service Specialist
Duties included wide range of experience in answering phones, cashiering and billing, along
with general office administration duties.
1995- thru 1996 Gannett Telemarketing
Customer Service Specialist
Duties included working with customer, answered phones, customer service, working with the
public, problem solving complaints/request.
Education:
Madison University of Beauty
Graduated 2007
High School: Hunters Lane High School Graduated 1999
Reference available upon request
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