Customer Service Manager
Resume:
ALAN GONZALEZ
Redlands, CA, 92373
June 2008 - Present T.H.I.N.K.
Together (Non-Profit)
Redlands Unified School District
Redlands, California
Coordinator-After School Program
. Teach, Mentor and Nurture middle school students
. Design and Deliver lesson plans daily
. Proofread, Edit and Correct all aspects of Middle School Curriculum
. Seek donations to accommodate growing needs for students
. Manage and direct over 110 students daily with a teaching staff of
five teachers.
. Implemented a supplemental instruction course for students ailing
in Math and English
. Developed Successfully a partnership with United Way for fund
raising at Clement Middle School
. NON-Profit Coordination with YMCA, United-Way and Mountain Shadows
Special Kids Homes
. Manage and supervise After-School teachers in all aspects (Human
Resources, Administration)
. Responsible for Intervention at Clement Middle School, specializing
in improving test scores for the C.S.T. and STAR testing primarily
in English and Social Studies
August 2007 - Present Jurupa Unified School District
Riverside, California
Substitute Teacher
. Educated in English, Chemistry and History
. Developed a heightened sense of awareness
. Communicated effectively at all levels of education
September 2001-May 2007 Chaffey Community College Rancho
Cucamonga, Ca
Apprentice-English Department
. Proofread, revise and provide expert advice in all areas pertaining
to writing.
. Assist Professors in attaining material for lectures.
. Lead and coordinate "workshops" in all areas relating to writing and
grammar
August 2006- May 2007 Beneficial Riverside, CA
Branch Manager in training
. Manage various accounts from Auto loans to Real Estate
. Immersed in the loan process: Loan origination, Underwriting process
and closing
. Top 5 in sales from August to November
. Developed a strong Customer base and worked continuously with
customers to create an environment of holism.
March 2005 - August 2006 Target Inc. San
Bernardino, California
Logistics Executive Manager
. Lead and Manage 30-50 employees in retail environment.
. Handle employee relation issues and conduct training for employees.
. Maintain a balance of holism between the target "guest" and our team
members.
. Communicate and develop leaders to internally grow within the Company
. Maintain Inventory of all items specific to the store
. Uphold a professional commitment to the customer and promoting strong
customer service skills
January 1999 - March 2005 United Parcel Service Ontario, California
Human Resources Administrator
. Conduct and augment new programs geared at retention and finding
various avenues in bringing in prospective candidates.
. Review and investigate employee concerns regarding Management,
benefits, compliance issues and background checks.
. Maintain a professional adherence to E.E.O.C anti-harassment and
discrimination all within accordance to company guidelines.
. Lead the hiring, recruiting and interviewing the UPS facilities in San
Bernardino, Temecula, Palm Springs, Ontario, Baldwin Park, Romoland
and Riverside.
. Schedule interviews at
. Recruited at 15 institutions: Cal-State San Bernardino, College of the
Desert, U.T.I, Mt. Sac, Mt. San Jacinto, Devry, R.C.C, Cal-Baptist,
EDD's and yearly job-fairs.
. Prepare Materials for new hire orientation, meetings with schools and
Management
. Responsible in Coordinating, Interviewing, Processing, Training and
Hiring over 750 seasonal employees for the Peak season in only 3
weeks.
. Work closely with local union 63 Business Agents, Shop Stewards in
handling all grievances and other relatable issues. Continue to
train, meet compliance mandates and retain employees.
. Manage and complete Background Checks for D.O.T and F.A.A.
January 1999-April 2005 United Parcel Service
Ontario, California
Employee Relations Supervisor - Facilitator
. Facilitate and train all incoming new hires for their prospective
shifts.
. Train new employees of the rigors of operational employment.
. Update and Manage seniority based and new hire employee files
. Train/Re-train employees on OSHA requirements, FAA requirements, Air
Dangerous Goods and Hazardous Materials.
. Process F.M.L.A., L.O.A., Termination(s).
. Research and investigate Sexual-Harassment issues.
. Research Geographic Region.
. Handle Benefit issues.
EDUCATION
9/2002 - 4/2004 California State University, San Bernardino S.B., CA
. B.A., English Literature
. 3 Quarters on the Dean's List
. Accepted into Graduate School @ C.S.U.S.B.
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