Customer Service Sales

Tovah Kravit

**** ** ***** ***. 954-***-****

Davie, Florida 33330 ***********@*****.***

EXPERIENCE

Holistic Massage and Wellness Clinic, Ft. Lauderdale, FL.

Manager Aug. 2009- Aug. 2010

o Assessed teamwork, flexibility, adaptability, coordinating skills and common values and goals of

potential company clientele

o Organized weekly employee work schedules to ensure proper coverage for over 25 employees

o Trained, supervised and evaluated staff on operational procedures and database use

o Formulated, wrote, and implemented new employee orientation manuals

Receptionist Feb. 2008- Aug. 2009

o Communicated regularly with client management to address ongoing strategies and concerns

o Oversaw the operational performance of the department, including cashiering, service desk, shrink,

store paperwork, and special promotions

o Maintained a high level of customer service by ensuring that service standards are high and customer

issues are quickly and efficiently resolved

David Posnack Jewish Community Center, Pembroke Pines, Fl. Mar. 2009- June 2009

Part-time Office Assistant

o Created and maintained a centralized filing system for all project documents, manual and electronic by

updating master filing index, electronic document files and folders in the project server.

o Summarized, typed and edited letters which were then distributed to other departments

o Helped answer questions, explain information, and addressed complaints from other staff and members

Journey’s, Tallahassee, Fl. Jun. 2007- Nov. 2008

Part-time Sales Associate

o Exceeded individual sales goals established by store management by averaging biweekly sales of

$2500

o Managed all store processes including merchandise presentation and reconciliation of all cash and

inventory transactions

o Processed monthly inventory and stocked merchandise in an organized manner

o Assisted in cleaning and maintenance of store as directed by store management

Multi-Financial Services, Inc. Tallahassee, Fl. Oct. 2007- May 2008

Marketing Assistant/ Intern

o Conducted preliminary phone surveys to compare the interest level, problems encountered, and pricing

of competitive products

o Marketed monthly newsletters to summarize product features, benefits, and possible future discounts to

new clients

o Corresponded with other departments to promote sales and work more efficiently as a team.

EDUCATION

Florida International University, Miami, Fl. Aug. 2010- Aug. 2011

International Masters of Business Administration (MBA)

Florida State University, Tallahassee, Fl. Aug. 2004- Aug. 2008

Bachelor of Science in Marketing and Multinational Business

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