Customer Service Data Entry

Loretta

Martinez______________________________________

***** ******* ****, *** #**, Norwalk, CA 90650 562-***-**** Email:************@*****.***

Objective Seeking a position as Office Support offering excellent skills in telephone techniques and

general office knowledge with 15 years of experience in the related fields.

Education

East Los Angeles College Monterey Park, CA

Computer Technology and Logistics Level 2 Skills Certificate May 2010

Cerritos Junior College Cerritos, CA

Associate in Arts-Business Administration June 1976

Experience

LOS ANGELES COUNTY/HEAD START Santa Fe Springs,

CA

Warehouse Clerical May 2009 to Sept 2010

• Pulled inventory and delivered to employees

• Data entry of inventory, purchase orders and stock requisitions

• Kept record of monthly mileage reports

MIKE THOMPSON RV/SKILLMASTER Fountain Valley,

CA

Detailer/Traffic Coordinator April 2007 to July 2008

• Detailing motor homes and trailers

• Data entry of freight bills

• Assisted customers over phone and walk-ins(Will Call)

• Called up Freight Forwarders to pick-up freight

SCHREIBER/DIMPLEX Cerritos, CA

Traffic Coordinator Aug 2003 to Oct 2006

• Data entry of freight bills (both domestic and international)

• Assisted customers over phone and walk-ins

• Created Operation Manual for each model of unit shipped thru PDF files

• Prepared export documents and issued RMA numbers

DAVE’S AUDIO SERVICE Santa Clarita, CA

Customer Service Mar 1998 to June 2003

• Data entry of TV/VCR orders

• Faxed warranty information to dealers for confirmation

• Assisted customers over phone and walk-ins

• Handled inventory and ordered parts

Computer Skills

• MS Word, MS PowerPoint, Lotus 123, MS Excel

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