Customer Service Sales

LYNDA LEAVITT

***** *. **** *****, **** * . Phoenix, AZ 85032 . 602-***-**** .

*******@*****.***

Objective/QualificationsECTIVE

To use my experience in sales, administative and customer service to

obtain a rewarding career. Along with strong oral and written

communication skills, I have the proven the ability to efficiently handle

assigned tasks, multi-task, and have attention to administrative detail.

Also possessing great social skills, maturity and positive attitude when

interacting with public and co-workers.

PROFESSIONAL EXPERIENC

012/2010 - Family Behavioral Health -

Present21 Front Desk Scottsdale, AZ

Maintain up to three phone lines in a calm, polite manner.

Coordinate schedules for three doctors and their patients.

Keep detailed notes, logs, and records of pertinent information.

Maintain ledgers, take payments and book follow-up appointments within a

timely manner.

Organize patient files, obtain records and maintain patient flow on a

daily basis.

Call in scripts, prior authorizations and maintain patient medication

charts.

09/2009 - 08/2010 DriveTime - Sales

Associate Phoenix, AZ

Responsible for achieving weekly/monthly sales goals, provide quality

service, and build outstanding customer relations.

Conducted customer interviews, processed applications, and collected all

documents needed to process customer loans.

Responsible for building client database by resourcing internet leads,

phone inquiries, store walk-ins, and customer referrals.

Maintained product knowledge to showcase vehicles, answer questions and

initiate test drives with confidence.

01/2007 - 01/2009 Sunglass Icon - Assistant

Manager Scottsdale, AZ

Managed store activities in areas of sales, customer service, cashiering,

store maintenance and appearance.

Worked with store manager to ensure merchandise changes aligned with

sales patterns.

Established sales goals, managed budgets and devised sales forecasts.

Assisted in hiring, training and recruitment of staff.

Reviewed performance and implemented corrective action as necessary.

Delivered all necessary financial and operational reporting requirements.

08/2004 - 05/2007 Capital Title - Receptionist /

Escrow Asst. Scottsdale, AZ

Main point of contact for clients, agents and customer by responding to

routine questions and directing to proper channels.

Assisted with day-to-day operations of the agency, answered phones,

corresponded with customers, bankers and loan officers via phone, fax,

and email.

Initiated and assured purchase order procedure by opening new purchase

orders and maintaining files.

Daily banking and distribution of receipts to proper recipients as

requested.

Maintained office by ordering supplies and coordinating schedules.

Ordered and obtained Payoff Statements from many financial institutions.

EDUCATION

Castleton College Rutland, VT

Business and Communications

ADDITIONAL EXPERIENCE

Maritime Aquarium, September 2002 - March 2004

CSR Reservations

Old Republic Title Insurance Company, March 2000 - March 2002

Receptionist / Administrative Assistant

SKILLS & CERTIFICATIONS

MS Office including: Word, Excel, Front Page, Access, Outlook, Explorer

and Publisher. Additional systems: Retail Pro, Splant, and QuickBooks.

Typing 65 wpm.

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