Engineer Manager

**** ************ ***, ********, ** ***** (***)

***-**** ****

770-***-**** Cell

PROFESSIONAL OBJECTIVE

To obtain a position that utilizes my technical and leadership skills to

implement and support strategic, customer-focused solutions.

EDUCATION

Bachelor of Science in Electrical Engineering (B.S.E.E.) from Syracuse

University located in Syracuse, New York awarded May 1989. While working

on my degree, I was a starting member of the NCAA Division1 Men's Lacrosse

Team. Twice, I earned All-American honors and helped the team win two

National Championships.

PROFESSIONAL SUMMARY

. Expert integrator. Adept at satisfying customer requirements while

integrating new products into field operations. Twenty years

experience with products ranging from automotive controls to vehicle-

driven generators to railway control systems. Proven ability to adapt

and create solutions for first-generation products.

. Ongoing-support leader. Highly successful at resolving time

sensitive, high pressure product issues. Skilled liaison with ability

to align client, technical, service providers and administrators with

company goals.

. Team-focused manager. Efficient manager of geographically diverse

team of technical personnel. Skilled at helping staff grow

professionally. Adept at creating teams able to function successfully

either alone or as a group.

. Successful mix of technical and soft skills. Dedicated to

continuously improving customer satisfaction. Expert level planning,

organizational, and computer skills. Prepares and presents computer

simulations, engineering calculations, research papers, data sheets,

and company and competitor-review reports.

PROFESSIONAL EXPERIENCE

Glacier Bay, Inc. Union City, CA 10/08 -

10/10

DIRECTOR OF PRODUCT SUPPORT

( Created and managed a group of field engineers to support a new product

release

( Developed and maintained training materials, installation and operation

manuals, technical presentations, troubleshooting guides, operational

videos, and service and technical bulletins

( Trained customers to fully support the new product; from installation,

operation, maintenance, troubleshooting, to repair

( Led the integration of new products, new features, product improvements

( Support outside salesmen with technical presentations, attending

seminars and forums, support expositions

( Report product failures and operational issues to Quality and

engineering to drive down failure rate and improve customer experience

Aura Systems, Inc. El Segundo, CA 4/98 -

5/07

EAST COAST DIRECTOR OF OPERATIONS

( Managed all east coast Field Operations, from technical requirements to

sales activities

SOUTHEASTERN REGIONAL FIELD SERVICE MANAGER

( Managed the engineering and technical requirements for an eight state

region

( Installed, tested, and troubleshot 5, 8.5, 10, and 17 Kilowatt engine

driven generators

( Trained a network of installers and trainers to support Aura Systems'

products

( Developed new vehicle installation kits as required by customer needs

( Provided technical assistance to distributors, dealers, and end users

Hughes Technical Services Company, General Motors - ATV

Torrance, CA 1/97 -

4/98

TEST ENGINEER - Delnosa S.A. de C.V., Reynosa, Tamps. Mexico

( Troubleshot and maintained automated test equipment for 6 product lines

( Tested data failure analysis and root cause investigation for yield

improvement

( Reported to plant management and corporate engineering on yield issues

( Developed and implemented overall achievement plan to improve process

yields, product throughput and improve test station reliability

Delco Electronics Torrance, CA

11/95-1/97

SYSTEM SUPPORT ENGINEER - Virginia Power, Richmond, VA

( Interfaced with vehicle manufacturers and conversion companies to solve

application issues with various electric vehicle drive systems

( Installed and tested high power battery chargers and on-board control

systems

( Consulted with customers and sales staff to ensure proper system

applications

( Reported on field failures and suggested corrective action to improve

product quality

( Acted as liaison between vehicle manufacturers, battery manufacturers,

conversion companies, and customers to solve overall battery charging

issues to ensure proper charging while maintaining safety and efficiency

( Provided on-site technical service and engineering support for

customers' electric vehicle fleet maintenance

( Trained various fleet maintenance personnel and operators on proper

vehicle operation

Baker Equipment Engineering Co. Richmond, VA 5/94 -

11/95

PROJECT MANAGER

( Provided overall project management of engineering, materials, and

production of an electrically powered pickup truck

( Designed various electric power and control systems for air-

conditioning, heating, power steering, etc.

( Strived for system integration of purchased and manufactured components

( Troubleshot finished product, coordinated necessary corrective action

( Coordinated fabricated materials procurement, helped decide make vs. buy

( Developed of bill of materials, routings, product structures

( Managed production schedule, saw product from design to procurement to

fabrication to test to acceptance

( Assisted in the sales and marketing, quotes, demonstrations, and

expositions

( Responsible for setting time standards, time studies, cost analysis

( Quality control manager responsible for final and in-process product

quality

ELECTRICAL ENGINEER 3/93-5/94

( Designed electrical automotive control circuits to meet customer

requirements and ensure compliance with industry safety standards

( Responsible for ensuring sales orders match customer requirements,

develop bill of materials, and drawings for 100% completeness and accuracy

for production

( Managed vehicle accessory electrical distribution system installation

( Troubleshot problems with installation, material application, and

operation

( Provided on-site and field technical support for seven national service

centers

( Interfaced with customers to ensure resolution of problems and

corrective action was permanently implemented

( Responsible for highlighting product deficiencies with vendors and

working to align product specifications with vendors' capabilities

( Developed procedures and documentation for ISO9000 certification

General Railway Signal Company Rochester, NY

10/89 - 3/93

APPLICATIONS ENGINEER/FIELD ENGINEER WMATA; MARTA

( Installed and tested rapid transit and light railway track and signal

control systems

( Performed quality assurance through static and dynamic tests to verify

final operational compliance to GRS's standards of safety and excellence

( Responsible for developing technical reports for management and

customers

APPLICATIONS ENGINEER

( Product development, design for manufacturability, assembly and

maintainability

( Designed detail safety check and conducted system level tests of

automated control systems of digital, PLC's, power, audio and high

frequency, motors, and power supplies, relay logic and microprocessor based

circuits

( Developed test equipment and simulators to reduce final test phase

INTERESTS

Coaching and Playing Lacrosse, Boating, Camping, Fishing, Tennis

Contact this candidate